T-Mobile · 1 day ago
Sr Software Engineer - ServiceNow ITOM
Frisco, TX
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $205K/yr
4+ years expT-Mobile is a leading telecommunications company that prioritizes employee investment through a comprehensive rewards package. They are seeking a Senior Software Engineer to design, implement, and deploy scalable software solutions within the ServiceNow ITOM ecosystem, focusing on enhancing ITOM capabilities and collaborating with cross-functional teams to ensure high-quality outcomes.
InternetMobileTelecommunicationsWireless
Responsibilities
Design, build, and enhance ServiceNow ITOM solutions—including Discovery patterns, Service Mapping logic, automation workflows, federations/integrations, and operational dashboards—to ensure accurate, high-quality, and scalable outcomes. Conduct unit, integration, and platform testing to validate ITOM functionality and maintain high standards of reliability
Drive architectural improvements across the ITOM stack by applying modern engineering practices, new ServiceNow capabilities, and cloud-native pattern methodologies. Recommend and implement enhancements that strengthen CMDB integrity, accelerate root cause analysis, and improve service health visibility
Partner with cross-functional groups—including ITOM, CMDB, SRE, network, cloud, and application teams—to gather requirements, deliver aligned solutions, and ensure platform adoption. Provide mentorship and documentation that elevates team capability in areas such as Discovery tuning, CMDB architecture, integration patterns, and operational automation
Support technology strategy by evaluating and applying current technologies that align with business goals
Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
Provide additional engineering support for adjacent ServiceNow modules (e.g., CMDB, CSDM, ITAM, or ITOM submodules) and contribute to enterprise automation or operational improvements as required
Qualification
Required
Bachelor's Degree Computer Science or Engineering
4-7 years - Technical engineering experience
Communication
Customer Service
Analytics
Technical Writing
Preferred
Experience with ServiceNow Discovery, Service Mapping, Event Management, Agent Client Collector
Strong understanding of CSDM, CMDB modeling, dependency mapping, and data normalization
Experience developing ServiceNow integrations using APIs, MID Server architecture, scripted REST endpoints, and orchestration
At least 18 years of age
Legally authorized to work in the United States
Benefits
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$15.37B2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
2024-01-09Post Ipo Debt· $3B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
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