Baylor Scott & White Health ยท 1 day ago
Senior CX Researcher - Dallas
Dallas, TX
Full-time
Hybrid
Senior Level
5+ years expBaylor Scott & White Health is seeking a Senior CX Researcher to enhance user experiences and drive innovation across digital products and services. The role involves leading qualitative and quantitative research efforts, collaborating with cross-functional teams, and delivering actionable insights to improve patient and stakeholder experiences.
FitnessHealth CareMedicalSports
Responsibilities
Handle internal stakeholder requests to evaluate primary business questions and desired output, developing mixed methods (qualitative & quantitative) strategies to guide business decisions
Spearhead and execute complex user research initiatives, uncovering user needs and driving innovation
Strategically plan and execute user-centered research studies, demonstrating mastery in interviews, survey design, data analysis, usability tests, and observations
Expertly analyze and synthesize research findings, offering actionable insights that guide business strategy
Communicate findings and insights effectively through clear and compelling reports, data visualizations, and presentations to stakeholders
Collaborate seamlessly with cross-functional teams, leading the integration of research insights into product/solution development
Stay updated on current industry trends, best practices, and emerging methodologies in quantitative CX research to continually improve research processes, standardization and methodologies
Coach and support junior researchers, seeking opportunities to lead and develop others
Qualification
Required
Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline
Proven experience as a CX researcher, with a portfolio demonstrating successful research outcomes and the ability to influence product design and strategy
Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations
Deeply empathetic user researcher that is endlessly curious about what makes people tick
Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders
Strong knowledge of design principles and best practices, with an understanding of how research informs design decisions
Proficiency in using research tools and software, such as UserTesting.com, Qualtrics, and other analytics platforms
Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines
Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams
5 Years of Experience
Preferred
Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
H1B Sponsorship
Baylor Scott & White Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (6)
2022 (5)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase