Kohl's · 1 day ago
Full-Time Area Supervisor
Menomonee Falls, WI
Full-time
Onsite
Entry, Mid Level
$18.10/hr - $18.10/hr
2+ years expKohl's is seeking an Area Supervisor who will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. The role involves coaching, developing, and supervising associates while ensuring operational efficiency and achieving service goals.
RetailShopping
Responsibilities
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
Qualification
Required
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Company
Kohl's
Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states.
10001+ employees
H1B Sponsorship
Kohl's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2021 (26)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$360M2025-05-15Post Ipo Debt· $360M
1992-05-19IPO
Leadership Team
Steven Dee
Chief Technology Officer
Jill Timm
Chief Financial Officer
Recent News
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Company data provided by crunchbase