Vizient, Inc · 1 day ago
End User & Digital Experience Support
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $101K/yr
2+ years expVizient, Inc is committed to creating an inclusive environment for its employees while providing opportunities for personal and professional development. The role involves delivering high-quality end-user support to enhance the digital experience for employees, managing service requests, and collaborating with IT teams to improve technology operations.
AnalyticsHealth CareSupply Chain Management
Responsibilities
Deliver responsive technical support for onsite and remote employees to ensure positive customer experience
Troubleshoot and support Windows and macOS devices, including hardware, operating systems, applications, peripherals, and mobile technologies
Provide executive-level and high-touch support with urgency, discretion, and professionalism
Manage service requests, incidents, and escalations while maintaining accurate documentation and SLA adherence
Support conference room systems, A/V equipment, and Zoom and Teams collaboration tools, including live meeting assistance
Troubleshoot basic network connectivity issues, including LAN, WLAN, VPN, and physical port activation
Coordinate with infrastructure, security, and engineering teams to resolve complex technical issues
Perform device deployment, imaging, configuration, upgrades, and lifecycle management for end-user equipment
Lead onsite onboarding and offboarding activities, including device provisioning, asset collection, and inventory updates
Participate in IT projects, technology refreshes, and process improvements, contributing to documentation and knowledge articles
Qualification
Required
2 or more years of relevant experience required
Working knowledge of Windows 10/11 and macOS environments, including configuration and troubleshooting required
Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies required
Experience supporting enterprise hardware, peripherals, and conferencing or A/V platforms such as Zoom or Microsoft Teams required
Ability to work independently in a fast-paced, high-visibility office environment required
Preferred
Relevant degree preferred
Relevant technical certification(s) such as CompTIA A+, Network+, Apple ACSP/ACTC, or Microsoft certifications highly preferred
Exposure to IT Service Management (ITSM) tools and digital employee management tools preferred
Basic understanding of security best practices, endpoint management tools, or device management platforms such as Intune or Jamf preferred
Experience supporting executive leadership or senior corporate stakeholders preferred
Strong communication, problem-solving, and multitasking skills with a customer-first mindset
Benefits
Incentive eligible
Comprehensive benefits plan
Company
Vizient, Inc
Vizient, Inc., the nation’s largest provider-driven healthcare performance improvement company, provides solutions and services to more than two-thirds of the nation’s acute care providers and more than one-third of ambulatory providers.
1001-5000 employees
H1B Sponsorship
Vizient, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (40)
2023 (35)
2022 (51)
2021 (34)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-12-13IPO
Leadership Team
John A. Bardis
Founder & CEO
Oscar Pacheco
Vice President, KP Non-Medical Service Line
Recent News
2026-01-08
Company data provided by crunchbase