City National Bank of Florida · 1 day ago
International Client Services Supervisor
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expCity National Bank of Florida is seeking an International Client Services Supervisor to coordinate and supervise the IPB Clients support team. The role involves ensuring high-quality service, managing daily activities, and collaborating with sales teams to meet client needs and departmental goals.
BankingCommercial LendingConsumer LendingFinanceFinancial Services
Responsibilities
Works closely with the team to generate, identify, qualify, and prioritize the needs of the clients
Together with the Director of the department will be responsible for organizing the strategy to be followed for the direction of the support team to reach excellence in customer service
Generates proposal and develops sales strategies at an expert level
Documents relationship process as needed
Works with clients in analyzing problems and propose solutions
Maintains expert level knowledge of all bank products and services
Participates in special projects as needed
Supervises the daily workflow of the International Client Services Specialist/Sr. to ensure all client/Relationship Manager requests are processed and Service Level Agreements are achieved
In conjunction with the Department Manage, ensure the team is trained, following procedures, and delivering excellent service to Relationship Managers and clients
Utilizes independent judgment and knowledge to analyze problems and account processing requests
Based on thorough analysis, decides a course of action and whether to continue processing the transactions which could have significance to the Bank. The course of action could include escalation that requires further research or higher level of authority for approval
Responsible for ensuring Regulatory Excellence is focused on by the entire team- aged overdrafts, missing signature cards, KYCs, account documentation, Dodd Frank wires, new account disclosures, CIP errors, Reg E disputes, resolving fraud, etc
Identifies operational efficiencies and designs forms, processes, etc. to streamline and enhance the workflow
Creates and verifies both Domestic and International wires, and internal transfers according to their authorization limits
Approves exception and walk-in wires for other members of the team
Responsible for inputting decisions and processing overdrafts/uncollected via bank assigned limits
Responsible for contacting clients and/or account officers regarding the overdrafts
Ensures all overdrafts for the department are resolved within established timeframes
Responsible for the proper disposition of all exception items from Deposit Operations and Electronic Banking; this includes handling fraudulent transactions, non-post, endorsement questions, ACH over-limits, etc
Actively participates in the On-Boarding of new clients by opening and processing all types of accounts, products and/or services
Serves as the client’s primary servicing point of contact, maintaining thorough knowledge of the relationship
Ensures that the team is following the Department guidelines for On-Boarding new clients, so their transition is smooth and successful
Responsible for client retention and satisfaction by responding to all existing client requests in a timely and efficient manner
Proactively initiates contact with clients as needed to provide superior service
Processes stop payments, international and domestic wire transfers, and internal transfers requests, (within authorized limits), and any maintenance requests
Organizes and maintains files on all clients
Works with the Relationship Managers to expand client relationships by identifying needs for new deposit accounts and additional services
Continually communicates with Relationship Managers regarding client activities, issues, and potential opportunities
Participates in on-site client visits and relationship reviews
Ensures compliance with the Bank’s operational, regulatory, and security policies and procedures to minimize risk and potential financial exposure
Participates in special projects as needed
Meets the requirements of the S.A.F.E. Act and expected to follow procedures including notifying Human Resources of any changes in current status
Qualification
Required
8-10 years of client service experience in the financial service industry
Must be highly capable of managed teams, independent activity in direct banking sales and credit support as well as maximizing cross-sell opportunities and relationship profitability
Excellent verbal and written communication skills
Bachelor's Degree in Business Administration
An equivalent combination of education and relevant professional experience may be considered in lieu of a degree
Company
City National Bank of Florida
City National Bank is a financial institution that offers banking products and services to businesses, healthcare, and individuals.
501-1000 employees
H1B Sponsorship
City National Bank of Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (3)
2022 (4)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Jorge Gonzalez
CEO & Vice Chairman of the Board
R
Rafael Barrera Renault
Executive Vice President, Chief Human Resources Officer
Recent News
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