Amazon · 1 day ago
Delivery Station Customer Service Associate, DSL
Hazelwood, MO
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $62K/yrAmazon is committed to being Earth’s most customer-centric company, focusing on providing exceptional customer support. As a Delivery Station Customer Service Associate, you will play a crucial role in enhancing the customer experience by providing real-time support and resolving delivery issues to ensure packages arrive on time.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates
As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance
Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners
Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart
You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses
Qualification
Required
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Preferred
Bachelor Degree or equivalent work-related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase