Marc & Rose ยท 1 day ago
Executive Administrative Assistant
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expMarc & Rose is a hospitality company, and they are seeking an Executive Administrative Assistant to provide comprehensive administrative support to the Catering & Event Management team and Executive Office. The role involves event documentation, guest communication, and general office operations, requiring exceptional organization and professionalism.
HospitalityReal EstateResorts
Responsibilities
Prepare Event Orders, resumes, introduction letters, food & beverage reports, and packets for upcoming groups and conventions
Assist Event Managers with amenities, welcome notes, and Oasis deliveries
Create and distribute the Weekly Run and other daily, weekly, and monthly reports
Support Pre- and Post-Convention Meetings and serve as backup for Event Management Managers
Answer Event Management calls/emails and redirect leads or inquiries appropriately
Manage in-house meeting space, blocking, and BEO creation for internal events and projects
Maintain 3rd-floor kitchen supplies, copier paper/supplies, and general office organization
Input and maintain guest and group data in property management and sales systems (Opera Cloud, Delphi/Amadeus, Salesforce, etc.)
Run standard reports across multiple systems (PMS, POS, CRM, survey platforms)
Assist the Marketing Team with updating digital guest information channels (QR codes, activity schedules, event postings)
Assist with responding to guest reviews and surveys across all platforms
Compile guest feedback trends for leadership review
Support Front Office, Housekeeping, Recreation, and F&B leaders with administrative tasks during peak periods or staffing shortages
Assist with coordinating resort-wide initiatives, inspections, and service programs
Answer Executive Office calls, provide professional gatekeeping, and manage guest complaint escalations
Prepare VIP amenity forms, welcome notes, and deliveries as needed
Attend weekly Leadership Meetings and prepare/distribute meeting minutes
Compile and distribute key reports including the AGR 10-Day Report, AGR Daily, Group Pick-Up Report, and Amenity Log
Update reporting templates using data from internal systems and multiple departments
Process internal gift certificate requests, ensure approvals/GL coding, maintain records, and distribute digitally or by mail
Fulfill online gift card orders, coordinate activation with Finance, and mail physical cards when requested
Serve as the on-property Salesforce Administrator for three AZ properties, maintaining menus, items, meeting space data, taxes, and other system updates
Perform major menu updates seasonally and smaller updates as needed
Participate in resort-wide events, VIP programs, holiday activities, and themed experiences
Assist leadership with ad hoc or one-of-a-kind projects as assigned
Qualification
Required
High school diploma or equivalent
One year administrative experience preferred; hospitality and Delphi experience a plus
Proficiency in Microsoft Office; knowledge of Amadeus/Salesforce preferred
Strong multitasking, organization, and communication skills
Ability to move throughout resort for deliveries and administrative needs
Positive Attitude
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Preferred
One year administrative experience preferred; hospitality and Delphi experience a plus
Knowledge of Amadeus/Salesforce preferred
Company
Marc & Rose
A collection of iconic resorts and hidden gems born of the American West with a passion for hard work, hospitality, and high-flying adventure.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Behr
Chief Operating Officer
Company data provided by crunchbase