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TKC Holdings, Inc. · 1 day ago

Field Implementation Analyst

Edison, NJ

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $55K/yr

0+ years exp

TKC Holdings, Inc. is a respected leader in the corrections and hospitality industries, committed to innovation and customer satisfaction. The Implementation Analyst will manage technology implementation projects, ensuring successful deployment and customer interaction throughout the project lifecycle.

ElectronicsFood and BeverageHospitality

Responsibilities

Execute and deploy customer project work plans and transition plans

Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites

Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers

Prioritize and manage multiple complex projects within time, technical, and resource constraints

Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences

Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products

Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced

Configure and execute systems integration projects based on varying customer needs from initiation to completion

Document all service, training, configuration, and upgrade activities

Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies

Provide advanced problem solving, troubleshooting, and system consultation as needed to customers

Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing

Provide solutions and input on project problems and challenges

Direct the work of our onsite vendors relating to the installation of our hardware

Other duties as determined by the needs of the business

Qualification

IBM DB2Windows Server OSProject managementConfiguration managementTechnical trainingComputer literacyCommunication skillsProblem solvingPresentation skills

Required

Six to twelve months minimum experience as a Keefe Group IT Support Analyst; or an Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Pro-active self-starter who can work well with people at all levels both inside and outside of the Keefe Group Organization and the correctional facility in a professional manner

Ability to work in a correctional environment

Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies

Excellent presentation skills and comfort in leading groups

Strong analytical, problem solving/troubleshooting, and project management skills

Computer literacy to include advanced capabilities in tools such as Microsoft Word, Excel, Visio, Pivot Tables, and other web-based applications

Ability to travel on business as required

Preferred

Knowledge of IBM DB2 database software and various versions of Windows Server Operating Systems

Benefits

Medical w/prescription coverage

Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.

Dental

Vision

Basic Life and Basic Accidental Death and Dismemberment Insurance

Short Term Disability

Long Term Disability

Voluntary benefits that can be selected to create the right package for you

Paid Time Off

Company Match for the 401(k) Retirement Savings Plan

Weekly Pay

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