Veritiv · 23 hours ago
Brand Coordinator
Rockville, MD
Full-time
Onsite
Entry Level
$53K/yr - $60K/yr
1+ years expVeritiv is a leading full-service provider of packaging solutions, and they are seeking a Brand Coordinator to build customer loyalty and manage relationships with multiple customers and sales staff. The role involves processing customer orders, resolving queries, and collaborating with various teams to ensure customer satisfaction and project alignment.
B2BLogisticsSupply Chain Management
Responsibilities
Communicate with allocated customers to develop a new relationship as well as foster existing ones
Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
Act as the first point of contact for resolving customer queries and complaints
Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
Develop a relationship with sales team by being proactive and offering creative solutions
Participate in training of system enhancements, applications, products, and new processes
Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries
Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
Perform other duties as assigned
Develop a deep understanding of the client’s business, branding, and messaging
Review project materials from conception to execution to ensure they align with the client’s brand and meet expectations
Assist Account Managers in coordinating project execution details, including timelines, purchase orders (POs), and invoice submissions
Participate in internal and client-facing status meetings to provide updates and ensure alignment
Collaborate across team members and departments to maximize productivity and foster effective communication
Maintain a comprehensive understanding of current and upcoming client projects to effectively manage resources and timelines
Strong interpersonal skills, with the ability to clearly and effectively present complex information to both management and clients
Exceptional attention to detail and accuracy
Proven ability to build and maintain strong working relationships internally and externally
Strong organizational skills with the ability to manage multiple tasks and meet deadlines independently
Qualification
Required
1-3 years of related job experience
High School Diploma/GED
Strong interpersonal skills, with the ability to clearly and effectively present complex information to both management and clients
Exceptional attention to detail and accuracy
Proven ability to build and maintain strong working relationships internally and externally
Strong organizational skills with the ability to manage multiple tasks and meet deadlines independently
Preferred
Bachelor's Degree Preferred
Benefits
Healthcare benefits
401k
Paid time off
Tuition reimbursement
Company
Veritiv
Veritiv Corp offers printing, publishing, packaging, and logistics and supply chain management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-07Acquired
2014-06-27IPO
Leadership Team
Stuart Crockford
Senior Vice President Business Development
Susan Salyer
SVP, General Counsel & Corporate Secretary
Recent News
2025-10-31
2025-10-14
Company data provided by crunchbase