Paradies Lagardère · 1 day ago
Vino Volo Assistant General Manager - Reno International Airport
Reno, NV
Full-time
Onsite
Senior Level
5+ years expParadies Lagardère is a dynamic company seeking an Assistant General Manager for their Vino Volo location at Reno International Airport. The role focuses on delivering exceptional customer experiences, managing a team, and driving profitability through effective leadership and operational excellence.
Hospitality
Responsibilities
Require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times
We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine
The Assistant Manager will provide 100% support and commitment to achieving the company’s strategic goals including profitable growth, guest satisfaction and associate engagement
You would be responsible for ensuring that their team surprises and delights Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the restaurant
You would strives to develop and mentor your team, acting as a role model and a teacher
The primary goals of the Assistant Manager are to lead and coach his or her team to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers
Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning
Must love and support your TEAM!
Deliver and coach employees to charm and captivate customers with a service level they have never-before experienced at an airport, and rarely ever encountered at stores or wine bars outside the airport
Inspire and mentor all team members to reach their full potential
Develop bench strength for all positions within your location, ensuring upward mobility for high performing team members
Consistently recognize team members when they excel
Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures, using the progressive discipline process when performance expectations are not met
Source high potential candidates using variety of recruiting avenues
Ensure each candidate is screened using approved interview guides
Ensure all direct reports complete all compliance based and brand specific training by the due date
Set clear performance goals and expectations for your team that meet Vino Volo’s approach to wine, service, and sales
Following up consistently, providing feedback on an ongoing basis
Ensure performance evaluations and disciplinary actions are delivered on a timely basis
Be a visible presence. Available to members of the team, guests, and airport partners
Monitor the performance of your team and operational systems
Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry
Creating and printing daily menus, organizing 'flights of the day', and generally managing the offering of the customer in accordance with Company standards
Drive top line sales and profitability
Analyze financial data on a daily basis and take appropriate action to maintain profitability
Ensure schedules are written to maximize sales and ensure guest satisfaction
Labor and payroll goals, as a percentage of sales, must be achieved
Maintain an acceptable food cost percentage by oversight food and beverage purchasing, quality and cost control
Ensure all recipe and portioning standards are being followed to minimize costs
Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability
Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures
Review financial information frequently with your team to assist with achieving financial goals
All managers are required to know the cost and budget goals
Identify opportunities and solve them
Must have a thorough understanding of all hardware and software systems that are used
This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems
Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations
In response to key observations, you must be innovative and collaborative in driving departmental success
Maximize resources to improve process and grow the business
Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts
Self-driven, work independently, and always do the right thing even when nobody is looking
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Must be able to sustain performance under conditions of stress—such as tight deadlines and detailed questioning
Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Role model and provide accessibility to all staff for open communication, leadership, direction, and motivation
Open-minded to feedback
Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions
Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present
Must exhibit leadership courage and the ability to coach up as well as coach direct reports
Qualification
Required
Five or more years as a Manager or Supervisor of a well-respected full-service restaurant, F&B Manager at full-service hotel or equivalent position in the hospitality industry
Strong foundation in wine fundamentals
Two or more years performing in some aspect of the wine industry preferred but not required. Examples include wine distribution, fine dining, wine retail or wine production
Two years of college education is required
Restaurant management: 5 years (Required)
Preferred
A four-year college degree is preferred
Benefits
Career advancement opportunities
Fun Work Environment
Medical Benefits
Company Paid Time Off
Premium pay for Worked Holidays
401K Program
On-line Learning system
Associate recognition Programs
Merchandise and dining discounts
Transportation and parking space assistance
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
Vision insurance
Company
Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregg Paradies
President and CEO
John Jamison
EVP and Chief Financial Officer
Company data provided by crunchbase