KURZ USA ยท 23 hours ago
Field Service Technician
Bensenville, IL
Full-time
Hybrid
Mid Level
$75K/yr - $75K/yrKURZ USA is seeking a Field Service Technician who will provide comprehensive machine service, repair, and technical support for all Kurz machinery. The technician will be responsible for diagnosing and resolving technical issues, conducting installations, and ensuring customer satisfaction through effective service delivery.
Printing
Responsibilities
Conduct on-site service, repairs, and installations of all Kurz equipment, maintaining adherence to technical specifications and customer requirements
Provide immediate response to machine problems, customer complaints, and emergency situations, ensuring prompt and effective resolution
Perform rebuilds and refurbishments of applicable Kurz equipment to extend its operational lifespan and maintain standard performance
Identify and resolve mechanical, electrical, and pneumatic malfunctions, employing advanced diagnostic techniques to ensure minimal disruption to production
Deliver comprehensive operator training on Kurz equipment operation and maintenance
Assist customers and internal customer service personnel with spare part identification, ordering, and shipment, ensuring timely availability of necessary components
Assist customers with process improvement initiatives to optimize machine performance and productivity
Provide service and support for in-house finishing equipment located at Kurz remote warehouses, ensuring operational efficiency
Maintain a safe work environment in the office, manufacturing facilities, during travel, and at customer locations, adhering to all safety protocols and regulations
Perform other duties as required
Qualification
Required
Conduct on-site service, repairs, and installations of all Kurz equipment, maintaining adherence to technical specifications and customer requirements
Provide immediate response to machine problems, customer complaints, and emergency situations, ensuring prompt and effective resolution
Perform rebuilds and refurbishments of applicable Kurz equipment to extend its operational lifespan and maintain standard performance
Identify and resolve mechanical, electrical, and pneumatic malfunctions, employing advanced diagnostic techniques to ensure minimal disruption to production
Deliver comprehensive operator training on Kurz equipment operation and maintenance
Assist customers and internal customer service personnel with spare part identification, ordering, and shipment, ensuring timely availability of necessary components
Assist customers with process improvement initiatives to optimize machine performance and productivity
Provide service and support for in-house finishing equipment located at Kurz remote warehouses, ensuring operational efficiency
Maintain a safe work environment in the office, manufacturing facilities, during travel, and at customer locations, adhering to all safety protocols and regulations
Travel requirement: 40-60% estimated
Independent work attitude: able to work on his or her own while maintaining a team-based work ethic approach
Communication: Collaborate effectively with Operator, technician, engineer to address requested request. Possess excellent written and verbal communication skills to understand client needs, address concerns, and communicate clearly at all levels
Physical abilities: Meet the physical demands of the role, climbing stairs, stand/sit for an extended amount of time including static pull/push strength of 50 lbs., lift 25-50 lbs
Technical Expertise: Knowledge of machining equipment, including; Electrical schematics, Wiring Diagrams & Pneumatic drawings, Automation Controls (PLC, Servo drives, Frequency controllers), Control circuits (sensors, E stop circuits, Relays, contactors & safety controllers)
Quality control: Possess a keen eye for detail to conduct thorough quality inspections, and identifying defective section
Work Style: Independent worker, combining intelligence, experience, and self-confidence to excel with minimal supervision
Company
KURZ USA
The KURZ Group (www.kurzusa.com / www.kurz.de) is the global leader in hot, cold, and digital stamping technologies, producing stamping and security foils for a wide range of decorative and functional applications.
Founded in 1899
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase