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Luminare Health · 1 day ago

Director Relationship Manager - Luminare Health

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $146K/yr

7+ years exp

Luminare Health is a purpose-driven company that focuses on empowering its employees and fostering professional development. The Director Relationship Manager is responsible for guiding a team to enhance customer retention and satisfaction while collaborating with various stakeholders to deliver effective solutions for major clients.

Health CareInsuranceTelehealth

Responsibilities

Partners with Executive Director, HCSC Vertical Lead to guide, lead and direct team of resources focused on supporting the ongoing business and operational needs Luminare Health and HCSC major and large clients

Responsible for day-to-day support of client management team and their assigned major and large clients, including:

Leadership level personal contact with clients, and brokers – phone calls, meetings, visits, etc

Assistance with problem solving and issue resolution

Participation in various presentations including monthly/quarterly performance results, initiative updates, renewal, and action plans

Partnering with HCSC to recommend appropriate upsales

Oversight of completion and execution of Client Action Plans as appropriate

Providing leadership, support, and consultation in the development, implementation and successful execution of project plans and strategies that improve retention, client satisfaction, expense management and profitable growth of the client

Guides all client management communication with client, Luminare Health and HCSC leadership/departments, and vendors regarding new products, strategic initiatives

Ensure the client management team provides high level of customer service to all internal and external constituents by working proactively across department to meet client deliverables as well as providing timely and equitable issue resolution

Responsible for collaborating with HCSC for Luminare Health revenue growth, identifying critical business opportunities, to be a referral source for more profitable business solutions, and building strong consultative selling initiatives and competencies

This includes initiatives designed to promote co-sell and cross-selling with HCSC and key client

Ensuring execution follow through and operational accountability

Other duties as needed/assigned

Qualification

Client ManagementHealth Benefits StrategyProject ManagementConsultative SellingTeam LeadershipCross Functional Team BuildingPC LiteracyCommunication SkillsInterpersonal SkillsSelf-motivatedAttention to Detail

Required

Bachelor's degree

7+ years of insurance industry experience

5+ years Client Management or related experience

Possess keen understanding of Health Benefits business strategy

Project Management: prioritizes process, establishes and meet deadlines, leads diverse group of individuals to meet time critical deadlines and complete tasks

Communication Skills: demonstrates effectiveness in both written and verbal communication skills, and is able to effectively persuade, shares information in concise manner

Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably

High degree of accuracy, timeliness, and attention to detail

Cross Functional Team Building: successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team

Self-motivated: makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion

Decisive, resourceful, reliable, and creative working style

PC literacy/Microsoft office