The Chefs' Warehouse · 23 hours ago
Customer Service Representative II (CSR II)
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expThe Chefs' Warehouse is a leading food service distribution company that has been delivering exceptional quality for over 40 years. They are seeking a Customer Service Representative II to manage complex customer interactions, mentor team members, and support sales and operational processes to ensure service excellence.
CateringFood and BeverageFood ProcessingHotelMeat and PoultryRestaurants
Responsibilities
Handle complex customer inquiries, escalations, and high-priority accounts with professionalism and confidence
Manage advanced order scenarios, including modifications, shortages, credits, RMAs, refunds, and delivery issues
Ensure accuracy standards are consistently met or exceeded, particularly for high-risk or time-sensitive orders
Serve as a point of escalation for CSR I team members when issues require additional analysis or decision-making
Work closely with Sales Representatives to support customer needs, special-order requests, and time-sensitive resolutions
Proactively communicate order status, shortages, and service impacts to Sales and internal stakeholders
Support one-on-one Sales partnerships by providing knowledgeable, reliable customer service coverage
Mentor and support CSR I team members through coaching, knowledge sharing, and best-practice reinforcement
Assist with onboarding of new CSRs, including platform navigation, order accuracy standards, and escalation protocols
Provide informal guidance and support during peak periods to help stabilize queue flow and service levels
Identify recurring issues, inefficiencies, or training gaps and escalate opportunities for improvement to leadership
Assist with testing, reinforcing, and adopting updated processes, SOPs, and system changes
Support operational initiatives that improve customer experience, order accuracy, and internal efficiency
Qualification
Required
Minimum of 3–5 years of customer service experience or related experience
Demonstrated success in a high-volume, fast-paced customer service environment
Strong written and verbal communication skills with the ability to handle escalations professionally
Advanced proficiency in CRM systems, Microsoft 365, and customer service platforms
Strong analytical and problem-solving skills with the ability to make sound decisions independently
Proven attention to detail, dependability, and ability to manage competing priorities
Ability to maintain composure and professionalism in high-pressure situations
Preferred
Food service and/or retail produce industry experience
Experience supporting Sales teams or managing assigned Sales partnerships
Bilingual (English/Spanish) communication skills
Prior experience mentoring, training, or acting as a lead resource within a team
Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
Company
The Chefs' Warehouse
The Chefs' Warehouse, North America's top specialty food distributor since 1985, offers over 88,000 premium products to elite restaurants, hotels, and gourmet shops.
1001-5000 employees
H1B Sponsorship
The Chefs' Warehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$250M2022-12-07Post Ipo Debt· $250M
2011-07-28IPO
Leadership Team
James Leddy
Chief Financial Officer
John Austin
CFO
Recent News
2025-11-14
2025-10-31
2025-10-31
Company data provided by crunchbase