Okta for Developers · 6 days ago
Technical Consultant (Okta)
Bellevue, WA
Full-time
Hybrid
Senior Level
$142K/yr - $212K/yr
5+ years expOkta is The World’s Identity Company, providing secure access and authentication solutions. The Technical Consultant role involves hands-on implementation and deployment services for customers, ensuring long-term success and continuous improvement of delivery processes.
Computer Software
Responsibilities
Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
Gather, analyze, and document post-sales requirements
Communicate to customers and partners at the technical and/or functional level appropriate for the situation
Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
Be prompt and deliver high quality service and leadership to align with customer goals and requests
Manage project scope, schedule, status, and documentation
Mentor and train customers on the service
Act as a liaison between Customers and Product Management to drive product development
Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
Interact with management and other roles within the customer organization and Okta
Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
Perform hands on technical design, configuration, and troubleshooting of the Okta service
Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
Manage multiple concurrent deployment projects
Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
Utilize knowledge of typical enterprise identity life cycle management processes and standards
Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
May provide mentoring, guidance, and expertise to less experienced team members
Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
Up to 50% future travel required to customer sites
Qualification
Required
5-7 years experience as a technical consultant delivering solutions to external customers
Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation)
Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
Ability to work independently and multi-functionally supporting the development of client work you're doing
Knowledge of typical enterprise identity life cycle management processes and standards
Ability to Multi-task and manage multiple customer engagements is a requirement
Able and willing to be a hands-on contributor
Superb communication skills, including issue tracking, triaging and crisis management
Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required
Preferred
Experience in designing and implementing security and identity management solutions to support critical systems and business programs
Experience in delivering Okta implementations for organizations
Mobile development experience preferred (iOS and Android)
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta for Developers
Resources for developers using Okta’s Identity services: Okta's Customer Identity Cloud (aka Auth0 by Okta or CIC) and Workforce Identity Cloud (WIC).
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase