Jobs via Dice · 1 day ago
L1 Service Desk Analyst
Logan, UT
Contract
Hybrid
New Grad, Entry Level
$18/hr - $22/hr
0+ years expDice is the leading career destination for tech experts at every stage of their careers. They are seeking an L1 Service Desk Analyst to serve as the first point of contact for end users seeking technical assistance and provide basic troubleshooting and support for various systems and applications.
Computer Software
Responsibilities
Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system
Provide basic troubleshooting and support for Windows, macOS, Microsoft Office, mobile devices (iOS/Android), and approved software applications
Reset passwords, unlock accounts, and perform basic user administration tasks in Active Directory and other systems
Document all service desk interactions, steps taken, and final resolutions in the ticketing system
Follow up with users to ensure issues are resolved satisfactorily
Escalate unresolved issues to Level 2/3 support in a timely and detailed manner
Assist in onboarding/offboarding processes, including setting up workstations and accounts
Maintain a high level of professionalism and customer service in all interactions
Adhere to internal processes, SLAs, and ITIL-based best practices
Qualification
Required
Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system
Provide basic troubleshooting and support for Windows, macOS, Microsoft Office, mobile devices (iOS/Android), and approved software applications
Reset passwords, unlock accounts, and perform basic user administration tasks in Active Directory and other systems
Document all service desk interactions, steps taken, and final resolutions in the ticketing system
Follow up with users to ensure issues are resolved satisfactorily
Escalate unresolved issues to Level 2/3 support in a timely and detailed manner
Assist in onboarding/offboarding processes, including setting up workstations and accounts
Maintain a high level of professionalism and customer service in all interactions
Adhere to internal processes, SLAs, and ITIL-based best practices
Key Skills; IT Support, Troubleshooting, Windows
High school diploma or equivalent; Associate's or technical degree preferred
0–2 years of experience in IT support, help desk, or service desk environment
Basic knowledge of Windows OS, Office 365, and networking fundamentals
Strong problem-solving skills and attention to detail
Excellent verbal and written communication skills
Ability to work both independently and as part of a team
CompTIA A
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
Preferred
Experience with ticketing systems (e.g., Client, Zendesk, Jira) is a plus
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase