Twenty-Nine Palms Band of Mission Indians · 1 day ago
Slot Supervisor
Twentynine Palms, CA
Full-time
Onsite
Entry, Mid Level
2+ years expThe Twenty-Nine Palms Band of Mission Indians is committed to delivering a Five Star Experience to guests and team members. The Slot Supervisor is responsible for assisting in the day-to-day operations of the Slot Department, ensuring excellent customer service, training staff, and maintaining compliance with gaming standards.
CommunitiesGovernmentSocial
No H1B
Responsibilities
Provide outstanding customer service to guests and all other employees by exceeding our mission statement
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations
Perform head counts
Monitor all progressive jackpots. (MICS (k) in house progressive gaming machine standards)
Refill paper in machines
Ensure all employees are adhering to all Casino and department policies
Perform over rides through the system when needed. (MICS (d) jackpot payout standards and (n) cash out tickets)
Perform the jackpot, and head count reports
Plan, organize and execute daily functions to maintain each individual shift based on amount of volume
Discipline employees when needed through the Spotlight 29 guidelines
Perform evaluations to ensure employees are on the same mission as the department
Communicate problems and concerns to other Casino employees by chain of command
Create requisition for equipment, materials and supplies
Monitor and ensure that all employees are using the radios properly
Assume administrative responsibilities as assigned by the Slot Shift Supervisor
Conduct yearly performance evaluations for subordinate personnel
Must have knowledge of Casino Marketing concepts and procedures to ensure the highest level of service
Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 Casino
Excellent communication skills coupled with a high degree of stress tolerance during normal and peak periods
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS)
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment
Perform any other duties that may be assigned from time to time
Able to make difficult decision in a fair and honest manner
Strong verbal and written communication skills
Perform any other duties that may be assigned from time to time
Qualification
Required
High School Degree (or GED)
Two (2) years (or equivalent) supervisory experience
Must pass periodic random drug screens
Must be able to pass background suitability investigation
Must obtain a Tribal Gaming License
Must obtain all other applicable certifications and licenses
Must provide proof of eligibility to work in the United States within 72 hours of employment
Excellent communication skills coupled with a high degree of stress tolerance during normal and peak periods
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment
Company
Twenty-Nine Palms Band of Mission Indians
Twenty-Nine Palms Band of Mission Indians is a government organization that provides tribal economic development services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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