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Caesars Entertainment · 3 days ago

IT Support Specialist I - Corporate (Las Vegas)

Las Vegas, NV

Full-time

Onsite

Entry Level

1+ years exp

Caesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking an IT Support Specialist I to provide support on computer hardware and software for their Las Vegas Region IT Property Operations team. The role involves addressing user tickets, assisting with installations and troubleshooting, and ensuring customer satisfaction through effective technical support.

Food and Beverage

Responsibilities

Address user tickets regarding hardware, software, and networking

Walk customers through installing applications and computer peripherals

Identify issues that require escalation

Customize desktop applications to meet user needs

Assist with special event or project related equipment setups

Direct unresolved issues to the next level of support personnel

Perform duties as assigned

Qualification

ISeries experienceWindows server experienceCompTIA A+ certificationCompTIA Network+ certificationCompTIA Security+ certificationMultitasking skillsOffice automation knowledgeComputer peripherals knowledgeProblem solving skillsCustomer-oriented attitude

Required

1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition

Working knowledge of office automation products and computer peripherals, such as printers and scanners

Excellent problem solving and multitasking skills

Customer-oriented attitude

Ability to lift to 40 pounds

Ability to walk 3+ miles a day through casino properties

Work shifts vary

NV gaming required