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Five Star Breaktime Solutions · 1 day ago

Vice President of Retail Operations - (GA, Athens)

Athens, GA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experience. We are seeking a Vice President of Retail Operations (VPRO) to oversee financial and operational performance for a specific division, ensuring excellence in execution, profitability, and client satisfaction.

Food and BeverageManufacturing

Responsibilities

Provide overall financial and operational leadership for a specific division, ensuring performance aligns with company goals and profitability standards

Maintain strong client relationships by proactively engaging with key accounts, addressing concerns, and ensuring satisfaction and retention

Partner with corporate and regional leadership to uphold service standards, compliance, and operational excellence

Manage and develop operational teams including Directors of Retail Operations, Warehouse Managers, Maintenance Supervisors, and other staff

Conduct regular site visits to assess operations, merchandising, and customer experience, taking corrective action when needed

Support sales and marketing efforts, including client presentations, trade shows, and new market launches

Review and analyze performance reports to monitor client satisfaction, product quality, spoilage rates, and labor costs

Oversee inventory and warehouse management, ensuring compliance with company policies for stock levels, accuracy, and waste control

Promote and enforce safety and cleanliness standards across all facilities, vehicles, and equipment

Lead division-wide meetings to maintain communication, promote engagement, and align teams to company objectives

Ensure the effective utilization of resources, scheduling, and labor optimization to improve productivity and employee satisfaction

Communicate significant account or operational issues to Senior Management promptly

Stay current with and enforce all company policies, procedures, and collective bargaining agreements (as applicable)

Qualification

Financial acumenOperations managementLeadership experienceMicrosoft ExcelCommunication skillsVendsysSmartHQADMLightspeedProblem-solving skillsNegotiation skillsInterpersonal skillsTeam management

Required

Bachelor's degree in business administration, Operations Management, or a related field; equivalent experience will be considered

Minimum of 5 years of progressive leadership experience in retail, food service, or operations management

Proven ability to lead large teams and manage complex operational environments

Strong financial acumen with the ability to develop, analyze, and manage budgets, proformas, and financial statements

Excellent communication, negotiation, and interpersonal skills with the ability to build relationships across all organizational levels

Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook; familiarity with Vendsys, SmartHQ, ADM, and Lightspeed preferred

Demonstrated problem-solving and decision-making skills in dynamic business settings

Ability to travel regionally, including overnight stays as needed

Valid driver's license and clean driving record required

Preferred

Familiarity with Vendsys, SmartHQ, ADM, and Lightspeed preferred

Benefits

401(k) retirement savings plan with company match.

Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

Voluntary FSA, life insurance, and short/long-term disability options.

Personal Time Off and paid company holidays.

Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Company

Five Star Breaktime Solutions

Five Star Breaktime Solutions, headquartered in Chattanooga, TN, is the Southeast’s premier on-site food and beverage solution provider to employers and other commercial, institutional, and educational locations.

Founded in 1993

Chattanooga, Tennessee, USA

1001-5000 employees