CDW · 23 hours ago
Sr Manager, Global Security Operations Center
Vernon Hills / 200 - IL
Full-time
Onsite
Senior Level
$140K/yr - $194K/yr
7+ years expCDW is a leading multi-brand provider of information technology solutions, and they are seeking a Senior Manager for their Global Security Operations Center. This role is responsible for strategic leadership and operational oversight of enterprise security operations, including incident response, staffing, technology management, and security communications.
AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware
Responsibilities
Provide strategic and operational leadership for a 24/7 Global Security Operations Center, ensuring continuous monitoring, incident detection, and coordinated response across CDW’s global enterprise
Lead enterprise incident and crisis management activities, including threat assessment, executive notifications, cross-functional coordination, and post-incident reviews
Facilitates executive crisis management bridge calls using the GSOC as the central coordination vehicle, aligning C-suite leadership, ensuring accurate situational awareness, driving timely decision-making, and maintaining clear documentation and follow-up actions through incident resolution
Manages intelligence gathering and threat monitoring efforts, leveraging Genetec / Operations Center platforms to integrate internal data, open-source intelligence, vendor intelligence feeds (e.g., Dataminr), and law enforcement or trusted partner information into timely, actionable assessments
Oversee the development, approval, and dissemination of security communications and alerts to coworkers and leadership, ensuring clarity, timeliness, and alignment with organizational risk posture
Manage GSOC staffing models, scheduling, training, and performance management to maintain operational readiness and analyst effectiveness
Manages GSOC technology platforms and tools, including monitoring systems, access control, video management, incident management, and mass notification solutions
Develops and manage GSOC budgets, vendor contracts, and service-level agreements, ensuring fiscal accountability and operational value
Establish and track key performance indicators through, metrics, and reporting to measure GSOC effectiveness and drive continuous improvement
Partner with IT, CWS, Legal, Facilities, and Business Continuity to align security operations with enterprise priorities
Ensure compliance with internal policies, regulatory requirements, and industry best practices while supporting ISO audits and risk assessments
Lead after-action reviews and lessons-learned initiatives to strengthen preparedness, response capabilities, and organizational resilience
Manage Travel Safety Program enterprise wide
Coordinates with all Federal, State, and local law enforcement agencies for assistance and guidance during emergencies
Manages GSOC analysts, operators, specialists, and contractors supporting 24/7/365 GSOC monitoring and response operations, with accountability for staffing, performance, training, and operational readiness
Leads and governs the global response to emergency situations, including civil disturbances, bomb threats, explosions, fires, floods, workplace violence, and other enterprise disruptions covered under the company’s Business Continuity Program (BCP), ensuring executive alignment, timely decision-making, and operational continuity
Designs and coordinates the installation, upgrade, and lifecycle management of enterprise electronic security systems, establishing platform standards, managing associated budgets, and overseeing projects related to acquisitions, expansions or remodels, relocations, decommissions, and new construction
Subject matter expert (SME) in GSOC operations
Qualification
Required
Bachelor's degree and 7+ years of GSOC operations experience or 12+ years of GSOC operation experience
3+ years of managerial experience
Demonstrates advanced knowledge of emerging and evolving security technologies, including next-generation access control, video management and analytics, identity and credentialing solutions, and specialized, technology-enabled security applications
Familiar with investigative tactics
Knowledge of laws and practices of coworker safety
Strong written and verbal communication skills with the ability to effectively communicate with a variety of coworkers, management, executives and law enforcement authorities
Proven leadership experience with the ability to direct coworkers and develop a cohesive team
Ability to make sound decisions regarding issues or controversies, especially in a disaster or crisis is required
Experience in a fast-paced environment preferred and the ability to prioritize multiple and changing initiatives
Preferred
Master's Degree preferred
Understands AI-enabled security technologies and their application within GSOC operations, including understanding capabilities, limitations, and appropriate use cases
Genetec, or other industry leading security system platform certification(s)
Benefits
Annual bonus target of 15% subject to terms and conditions of plan
Company
CDW
At CDW, we know how to make technology work so people can do great things.
10001+ employees
H1B Sponsorship
CDW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (49)
2023 (37)
2022 (86)
2021 (44)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
2026-01-05
2025-12-24
2025-12-03
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