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Boeing · 22 hours ago

Senior Manager, Digital Services Transformation Office

USA - Englewood, CO

Full-time

Hybrid

Senior Level

$191K/yr - $259K/yr

7+ years exp

The Boeing Company is a leader in aerospace innovation, and they are seeking a Senior Leader for their Digital Services Transformation Office. This role involves spearheading a multi-year transformation journey, integrating various domains to enhance operational efficiency and deliver impactful solutions for aircraft customers globally.

AerospaceIndustrial

No H1B

Responsibilities

Establish an organizational wide operating rhythm and management system that delivers results backed by continuous improvement

Operate the transformation scorecard, define delivery KPIs across product, technology, operations, and culture

Maintain momentum through a structured cadence of rituals. Weekly syncs ensuring alignment across domains and track immediate risks. Biweekly reviews monitoring scorecard metrics and track playbook adoption. Quarterly, convening the broader Digital Services team quarterly into business reviews where product domains align on progress, blockers, and bets

Run structured feedback loops to gather learning from product teams, platform consumers, capability leads, and leadership. These learnings are used to continuously enhance our playbook and inform new guidance, tools, and templates

Develop a sustained transformation management system that accounts for operational excellence, KPI’s, organizational performance, and investments to empower our people and teams to move with speed and confidence

Define governance tools and templates by curating a suite of assets, inclusive of: a portfolio-level transformation scorecard with shared metrics; an operating model self-assessment to help teams benchmark their maturity; phase-gate readiness checklists for scaling product teams; and coach teams to set up charters that align new squads on mission, scope, and success criteria

Collaborate and partner with finance, product leadership, and enablement teams to understand how investments decisions on whether to “seed, grow, or sunset” portfolio items impact transformation activities

Own and Execute Organizational Change Management (OCM):

Leadership Coaching: Equip executives and managers to actively model and reinforce desired behaviors

Change Adoption Strategy: Assess organizational readiness, identify impacts, and design adoption and enablement plans that minimize disruption

Engagement & Support Structures: Build support systems such as Communities of Practice, Immersive Learning (Dojo), and peer coaching to help new practices stick

Communication Alignment: Partner with the communications function to ensure messaging reinforces adoption goals and resonates across audiences

Measurement & Feedback: Track adoption metrics, employee sentiment, and behavioral shifts. Ultimately use these metrics and insights to adjust strategies and ensure change lasts long-term

Serve as communications and internal marketing champion ensuring transparency, storytelling, and organization-wide engagement are forefront throughout the transformation journey:

Share successes, lessons, and progress in clear, engaging ways

Maintain open channels and information channels to keep stakeholders connected

Partner with the OCM function by reinforcing transformation messaging while OCM ensures adoption and behavioral change

Incorporate feedback mechanisms to refine communication strategies and build trust

Distinctly and innovatively leverage storytelling techniques to broadcast Digital Services transformation wins across and down the org as means to sustain momentum

Delivery management, execution, and coaching:

Coordinate and de-risk delivery across cross-functional teams

Remove bottlenecks and coach leaders to apply first principles and lean-agile practices

Coach delivery teams in flow-based, small-batch delivery and continuous feedback practices to help them mature into high-performing and empowered teams

Partner closely throughout Digital Services to ensure execution is paired with adoption and long-term sustainment

Insight-Driven Instill a culture of continuous improvement grounded in data & insights to steer decisions, adjustments, and long-term success:

Provide metrics, dashboards, and insights to track initiative outcomes

Monitor adoption effectiveness (in partnership with OCM) as well as delivery efficiency

Foster a culture of learning, experimentation, and evidence-based adaptation

Business and technology improvement architect that aligns strategic goals, integration, scalability, and customer experience:

Continuously assess current-state architecture and identify gaps

Develop frameworks for iterative scaling and modernization

Align improvements with industry best practices while considering adoption readiness and operational impacts

Enable and coach teams and leaders to continuously assess, adapt, and mature in applying product, technology, and architecture principles and practices

Qualification

Leadership CoachingChange ManagementAnalytical SkillsProject ManagementStakeholder ManagementSaaS ExpertiseKPI DevelopmentContinuous ImprovementAgile MethodologiesTechnical ProficiencyEffective CommunicationTeam Management

Required

7+ years project management skills. Proven experience in managing large-scale projects and programs, utilizing methodologies such as Agile, Lean, or Six Sigma

7+ years leadership and coaching. Demonstrated ability to lead cross-functional teams, coach leaders, and foster a culture of continuous improvement and high performance

7+ years effective communication skills. Exceptional verbal and written communication skills, with the ability to convey complex information clearly and engage a diverse group of stakeholders (inclusive of technical teams)

7+ analytical skills. Strong analytical and problem-solving skills, with experience in using complex data and metrics to drive decision-making and measure success

7+ years of complex stakeholder management. Experience in building and maintaining relationships with senior executives, business partners, and internal/external stakeholders

7+ years change management expertise. Knowledge of organizational change management principles and practices, with a track record of successfully implementing change initiatives in a global environment

5+ years in technology and/or Software as a Service (SaaS) sector. In-depth knowledge and expertise in technology and SaaS development

5+ years in establishing and executing against strategic key performance indicators (KPI's) that drive business/organizational performance

3+ years leading organizational transformation initiatives. Proven ability to deliver on roadmaps, business plans, metrics, scorecards, and change management supporting broad-based organizational transformation

2+ years in formal people management. Inclusive of managing a team of direct reports and dotted-line team members

Ability to travel up to 40% of the time to both US and Non-US locations (ex: Canada, India, Europe)

Preferred

Bachelor's degree in: Business Administration, Information Technology, Computer Science Engineering, or another related field. A master's degree or MBA is preferred

Product management experience in a tech and/or SaaS product base

Technical proficiency or fluency in software development, with an understanding of modern development practices, programming languages, and tools

Understanding and fluency in software development methodologies, including Agile and DevOps practices

Deep understanding of platform development, CI/CD, and automation ecosystems used to enable modernization at scale

Experience working in or supporting the aerospace industry where a highly regulated environment often drives development and GTM timelines