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Fair Haven Community Health Care · 1 day ago

Care Coordination Program Manager

New Haven, CT

Full-time

Onsite

Mid, Senior Level

2+ years exp

Fair Haven Community Health Care is an innovative community health center dedicated to delivering high-quality, affordable medical and dental care. The Care Coordination Program Manager is responsible for overseeing the Care Coordination Program, managing staff, and ensuring optimal patient care and workflow adherence.

Health CareHospitalMedicalMental Health

Responsibilities

Monitor staff schedules to ensure optimal utilization, manage and adjust triage schedules as needed, assign referrals in Epic, and manage the Care Coordination Support Pool

Run monthly performance reports in Epic to ensure workflow optimization and adherence to program policies

Monitor workflows and look for ways to improve efficiency, ensuring optimal patient touches

Be available for questions from direct reports, as well as other staff that pertain to care coordination duties and responsibilities

Assist the Director of Programs with the growth and development of Care Coordination Services as the landscape of healthcare changes, with an emphasis on the organization’s strategic goals and how Care Coordination can support those goals

Maintain consistent communication with FHCHC and external service providers to raise awareness of care coordination and patient support services and to ensure the quality delivery of these services

Conduct monthly chart reviews to ensure that designated direct reports are delivering and documenting services in a manner consistent with agency and program policies and procedure. Including adherence to Epic workflows and documentation standards, as well as ensuring HIPAA compliance

Review and assign referrals based on caseload, monitors the Care Coordination Support Pool in Epic and assigns tasks accordingly

Act as organizational liaison for MTM, HUSKY’s Non-Emergency Medical Transportation Provider

Lead case review discussions, fosters an environment of learning by mentoring care coordination staff, and sharing knowledge of care coordination practices and community-based organizations

Conducts social determinant of health assessments through in-person and telephonic visits and delivers patient-centered care to address barriers to care; links clients to appropriate services; ensures follow-up and makes reminder phone calls

Qualification

Management experienceCare coordinationPatient-centered careEpic softwareFluency in SpanishMulti-taskingAttention to detail

Required

Bachelor's degree and previous management experience (2+ years) working with underserved patients required

The selected candidate will share a dedication to FHCHC's mission to provide quality health care to all, regardless of ability to pay and be highly organized with an attention to detail and the ability to multi task