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BD (Tissuemed Ltd) · 1 week ago

Biomedical Field Service Engineer - Chicago

Vernon Hills, IL

Full-time

Onsite

Entry, Mid Level

$21.60/hr - $33.60/hr

BD is a leading global medical technology company dedicated to improving health worldwide. The Biomedical Field Service Engineer will be responsible for troubleshooting, installation, preventative maintenance, and service repair of medical devices, ensuring customer satisfaction and compliance with regulations.

Health CareHospitalMedicalMedical Device

Responsibilities

Provide comprehensive support for installation, maintenance, calibration, and repair of mechanical, electromechanical, and software-based instruments, including troubleshooting, testing, and ensuring proper functionality of complex equipment

Build and maintain positive relationships with customers by reviewing solutions, discussing technical needs, ensuring safe operational conditions, and delivering excellent communication to enhance customer satisfaction and trust

Actively support the sale of service contracts, collaborate with sales representatives on system configurations and upgrades, and provide valuable feedback to improve financial performance and generate additional service revenue

Complete all service administration activities promptly and accurately while adhering to ISO standards, FDA regulations, and company policies to ensure proper record-keeping and regulatory compliance

Demonstrate strong understanding of complex instruments, diagnose and repair equipment efficiently, apply analytical skills to identify root causes, and develop innovative solutions for unique technical challenges

Qualification

Diagnosing medical devicesRepairing electromechanical equipmentInstallation of instrumentsTechnical proficiencyCustomer service skillsCollaboration with salesProblem-solving skillsAttention to detailAdaptabilityWork ethic