Siemens Healthineers · 1 day ago
Program Manager Service Lifecycle Management & Education
Tarrytown, NY
Full-time
Onsite
Senior Level
$160K/yr - $231K/yr
6+ years expSiemens Healthineers is pioneering breakthroughs in healthcare and fosters a diverse and inspiring environment. The Program Manager will provide strategy and operations support to meet service readiness and KPIs, manage complex programs, and collaborate with global regions to ensure service efficiency for Siemens’ product portfolio.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Provide strategy and business planning as well as operations support to enable achievements of KPIs and service readiness
Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis
Lead and guide the work of technical staff
May serve as a point of contact for the client or customer
Responsible for establishing business cases, managing complex programs, representing the customer service organization (CS-LS) in cross-functional initiatives, and providing support to the SLM&EDU (Service Lifecycle Mgmt. & Education) organization
Establish the SLM&EDU KPI suite based on short-term and long-term goals and derive actions based on KPI development – proactive vs. reactive
Collaborate closely with the global Regions (Americas, Asia-Pacific, Europe/Middle East and Africa) to identify their needs to be service ready for Siemens’ product portfolio and be their “voice” in the different service initiatives
Define the service business cases and drive the implementation for the different initiative and programs to drive down product service cost in the Regions
Identify and implement efficiency opportunities within the SLM&EDU organization to drive down operational cost, with a focus on change management as well as empowerment of the team
Represent the bigger Customer Services Lab Solutions organization in cross-functional initiative ensuring that service business and service readiness needs are being met
Qualification
Required
Bachelor's in Pharmaceutical Science, or a related field
six (6) years of experience in the job offered or an acceptable alternate occupation
experience in service operations such as applications or service maintenance
business case management experience
project management experience
service operations experience
knowledge of program and project management
team leadership experience
Microsoft Office skills (Outlook, Word, Excel, MS Teams, and PowerPoint)
Stakeholder management on all organizational levels
change management experience
Global experience (U.S. and international) in service operations
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
South Africa Today
2026-01-07
2026-01-07
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