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Thermo Fisher Scientific · 23 hours ago

Manager, Program Management

Cincinnati, OH

Full-time

Onsite

Mid, Senior Level

7+ years exp

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. The role involves leading customer program management and implementing customer portfolio strategies at the Cincinnati site, while providing leadership to staff and driving organizational goals.

Research

No H1B

Responsibilities

Customer Program Management and customer portfolio strategy implementation for Cincinnati site

Provide leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; encouraging relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and crafting a climate where staff are motivated to do their best

Owns and leads the firm period revenue forecast for site services. This includes performing risk evaluations and making risk-based adjustments to the forecast. Leads individual performance on services revenue forecasting, provides training and mentoring for achieving desired accuracy

Leads a team of 6-14 Client Services Leaders and Project Managers coordinating customer accounts and project management

Leads aspects of program management execution for site project portfolio following standard methodologies and established systems. Guides the team to resolve project issues and resource constraints affecting the program with assistance from upper management. Leads planning and scheduling issues among the project team

Supports growth by identifying cross business unit opportunities and by motivating change of scope closure, project expansion and contract compliance opportunities. Successfully partners with business manager to run customer relationships, critical issues and drive growth opportunities

Drives patient and customer-centric culture within the team and accountability of team to support customer service activities and customer critical issues. Reviews survey feedback and trends, partners with customer experience management lead

Champions cross-functional partnership and alignment to resolve priority issues, collaborate and establish new initiatives to improve work processes and champions sharing and reapplication of standard methodologies among the team

Qualification

Program ManagementPeople ManagementPharmaceutical Industry ExperienceClient Relationship ManagementRisk EvaluationTeam BuildingLeadershipCross-functional Collaboration