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Excelsior University · 1 day ago

IT Support Analyst

Saint Petersburg, FL

Full-time

Onsite

Mid Level

$52K/yr - $55K/yr

3+ years exp

Excelsior University is seeking an IT Support Analyst to provide coordination and administrative support for resolving problems related to University-related technologies. The role involves assisting end users with technical issues, promoting effective learning, and collaborating with internal teams and third-party vendors.

EducationOnline PortalsTraining

H1B Sponsor Likely

Responsibilities

Promote effective learning by providing clear technical assistance and communication to students, faculty and Staff

Support University web-enabled services via phone, email, and other communication channels

Support Office 365 for Students, faculty, and staff

Support Multifactor Authentication (MFA), Including Microsoft authenticator and UKG text messaging

Troubleshoot and resolve Tier 1 issues related to hardware, software, A/V, login, browsers, the learning management system, and other University technologies

Manage support escalations to and from internal teams to ensure timely resolution

Document FAQs, instructions, specifications, procedures, requirements, etc., for both internal and external users

Make recommendations to enhance the services offered to students and faculty and staff

Work collaboratively with other teams to test new applications and systems

Perform repairs, maintenance, and installation of computer hardware, Software, MFP/printers, and various other hardware/software supported by ITS

Supports students, faculty, and staff in both on-site and hybrid work and learning environments

Manage access to files, email, and other University resources using Office 365 and Active Directory

Contact outside support vendors to obtain documentation, information, or support

This position requires 5 days on-site in St. Petersburg, Florida

Other duties may be assigned

Qualification

CompTIA A+ CertificationActive Directory administrationTroubleshooting hardware issuesMicrosoft Azure fundamentalsCustomer service skills

Required

An Associate's Degree is required for this position

A minimum of three years of experience in IT support or a related field is required

The ability to troubleshoot various PC, printer, and network hardware issues is essential

Strong customer service skills and the ability to collaborate effectively with technical support teams are required

Flexibility to work occasional nights and weekends is necessary

Preferred

A CompTIA A+ Certification is strongly preferred

Candidates should have knowledge of Active Directory administration

Familiarity with Microsoft Azure fundamentals is expected

Company

Excelsior University

Excelsior University is an accredited online institution helping adult learners finish degrees and advance their careers flexibly.

Founded in 1971

Albany, New York, USA

201-500 employees

http://www.excelsior.edu

H1B Sponsorship

Excelsior University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (3)

2022 (1)