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Gesa Credit Union · 1 day ago

Credit Card Product Manager

Centralia, WA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $131K/yr

7+ years exp

Gesa Credit Union is a financial institution that focuses on providing quality services to its members. The Credit Card Product Manager will build and direct credit card product strategies, develop marketing plans, and analyze market trends to drive business growth and optimize portfolio performance.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Serve as the Card’s Product Owner and strategic thought leader of the credit union’s credit card program. This includes working with all levels of staff to proactively generate new ideas and tactics, drive program changes and ensure that credit union card offerings are best in class

Maintain awareness of card products and services in the market

Support the implementation of new products, service, or enhancements to existing offerings to ensure that Gesa’s product and services remain competitive and appealing while growing program profitability

Work with internal and external stakeholders to develop performance models for Gesa’s credit card programs

Work with Marketing, Underwriting, IT, Collections to align strategies and launch new products and initiatives

Analyze credit card portfolio risk including changes in credit quality, overall credit risk, and risk of fraud-related loss

Prepare performance reports for senior leadership, highlighting key metrics and strategic progress

Develop and present recommendations to senior leadership regarding tactics and strategies to improve efficiency, growth, and financial performance across the credit card portfolios

Display leadership values such as trust, dignity, respect, and acting in the best interest of the credit union

Lead by example by displaying solid ethics and integrity at all times

Control risk and operate in a safe and sound manner

Attend credit union training sessions, conferences, or seminars as approved by supervisor

Maintain awareness of policies and regulations related to duties and responsibilities

Serve as the central contact for vendor communications. This may include taking a role in service contract negotiations

Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism

Perform other duties and complete other projects as assigned

Qualification

Credit card portfolio managementProduct ownershipFinancial analysisMicrosoft OfficeLeadership skillsInnovative thinkingInterpersonal skillsCommunication skillsOrganizational skillsEmotional intelligence

Required

Minimum seven (7) years of experience in the financial industry

Minimum of five (5) years product ownership/product management experience

Strong understanding of Credit Union credit card portfolios

Strong leadership, interpersonal, and listening skills

Effectively communicate ideas and information, both verbally and in writing

Ability to work independently and make informed decisions. Must consider multiple factors such as user experience, risk, and financial impact, to determine the best possible outcome in a given scenario

Ability to complete work reliably and with great accuracy to minimize negative member impact and potential risk to credit union

Ability to quickly grasp and adapt to changes in business models and new technologies

Strong knowledge of troubleshooting skills, techniques, and tools

Strong knowledge of IT technologies, processes, and procedures

Ability to be innovative and contribute to process improvement efforts

Strong organizational skills and the ability to adhere to schedules and project deadlines

Experienced in creating and formatting documents in Microsoft Office programs such as Word, Excel, and Power Point