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Ryder System, Inc. · 1 day ago

Rental Account Manager

Dallas, TX

Full-time

Onsite

Mid Level

$50K/yr - $50K/yr

3+ years exp

Ryder System, Inc. is a leading logistics and transportation company that values its people and promotes a culture of integrity and family. The Rental Account Manager will be responsible for driving rental sales, retaining existing customers, and ensuring customer satisfaction while developing leads and proposals in a B2B environment.

Fleet ManagementLogisticsSupply Chain ManagementTransportation

Responsibilities

Develop leads through cold calls, telephone solicitation and customer visits

Through the use of product knowledge, assess customer's needs and develops a proposal

Work with rental operations to ensure the equipment is available

The RAM is also responsible for marketing at the branch level and ensuring that rental sales representative are skilled in telemarketing to prospective customers and current customersSCOPE OF DECISION MAKING:Contacting actual decision maker, developing a competitive proposal

Training of RSR in proper phone skills and marketing techniques

Maintain a contact with the customers through multiple customer visits and phone calls

Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentalsSCOPE OF DECISION MAKING:Retaining customers in a price competitive market

Scheduling a time for retention visits to long term rental customers to ensure Ryder keeps a good relationship

Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments

Maintaining FIS integrity and accuracy of customer data in the DPS system

Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling

Follow-up within a specific time frame

Compliance with company procedures

Diplomatically dealing with collection of past due receivables

Performs other duties as assigned

Qualification

Sales experienceCustomer relationship managementMarketing knowledgeTime managementVerbal communicationWritten communicationSelf-motivatedTeam collaborationDetail oriented