Ascent Software Group · 1 day ago
Customer Service Rep
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $60K/yrJaro is a SaaS software company that simplifies the residential and commercial real estate appraisal experience. As a Customer Service Representative, you will support customers using the platform, troubleshoot issues, and ensure they feel confident in using the software.
Mobile AppsReal EstateWeb Apps
Responsibilities
Troubleshoot appraisal orders, platform workflows, and third-party integrations
Investigate issues thoroughly and communicate clear, timely updates to customers
Maintain accurate documentation and case notes
Follow up consistently to ensure issues are fully resolved
Partner with internal teams (Product, Engineering, Operations) when escalation is needed
Deliver empathetic, professional, and customer-focused support in every interaction
Qualification
Required
Strong attention to detail and excellent organizational skills
Outstanding written and verbal communication
A caring, empathetic approach to customer support
Proven ability to follow up and see issues through to resolution
Comfort troubleshooting technical workflows or integrations (or eagerness to learn)
A self-starter mindset with the confidence to ask questions when needed
Benefits
Health insurance — 100% of the premium covered
Company-funded HSA
Paid holidays
Generous vacation policy
Company
Ascent Software Group
Ascent Software Group develops appraisal tools for organizations.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dustin Taylor
Senior Vice President & Co-Founder
Gareth Borcherds
Managing Director and Founder
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