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IBM · 5 days ago

Technical Support Professional

United States

Full-time

Remote

Mid Level

IBM is enhancing its Technical Support team and is looking for a support engineer with expertise in Linux storage systems and Kubernetes. In this role, you will provide exceptional customer support for Ceph and Open Shift Data Foundation products, addressing various technical issues and collaborating with engineers to develop solutions.

Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

You will work to support our customers by responding to service requests within the designated service-level agreement

You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes

You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product

Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received

Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs

Qualification

KubernetesLinux Storage AdministrationCephOpenShiftAdvanced TroubleshootingTeam Collaboration

Required

Experience working as a support, sustaining or development engineer or directly related experience

Hands-on experience in Kubernetes

Linux Storage System administration experience, including system installation, configuration and maintenance

Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

Must be able to work and collaborate in a team setting and look to share knowledge with peers

Preferred

Master's Degree

Expertise in Ceph and Openshift

Company

IBM

Glassdoor4.1

IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.

Founded in 1911

Armonk, New York, USA

10001+ employees

http://www.ibm.com

H1B Sponsorship

IBM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (3032)

2024 (3301)

2023 (2160)

2022 (1809)

2021 (1157)

2020 (2669)