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Abbott · 1 day ago

Technical Support Specialist II

Pomona, CA

Full-time

Onsite

Mid Level

$29.15/hr - $58.35/hr

3+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Technical Support Specialist II will provide technical support functions within the Drugs of Abuse manufacturing facility, focusing on project participation, product improvements, and resolving technical issues in coordination with other departments.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Has a good knowledge for each process of products testing

Familiarity with all aspects of product

Conducts experiments of simple to moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challenges

Possesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of simple to moderately complex assignments

Provides manufacturing support by reviewing and analyzing data to determine manufacturing issues and trends

May plan and work on projects of smaller complexity under supervision

Perform customer complaint investigation and write report

Strong English written and verbal communication skills

Be able to prioritize and handle multiple tasks and responsibilities, attention to details

Moderate computer skill and moderate knowledge of MS Excel and MS Word

Use Agile to issue quality incidence; perform root cause investigation and write investigation report

Test product, compile data, perform data analysis and prepare reports for product improvements and investigations

Reviews and dispositions non-conforming material by utilizing quality tools and by developing knowledge of manufacturing practices and procedures

Develops and implements process improvements by researching and validating changes in processes/equipment and test methods to improve yield and/or reduce cycle time per established procedures

Supports process development during new product introduction by defining traceability and inspection requirements, developing statistical process control criteria and developing manufacturing instructions

Maintain records of laboratory activities in a professional, accurate manner

Report progress and results to manager on a regular basis

Able to solve process-related questions/problems

With guidance from more experienced colleagues can write verification and validation protocols and reports

Review, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management system

Use Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analyses

Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing, and testing activities

Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships

Carries out duties in compliance with established business policies

Qualification

ChemistryBiological SciencesLab Equipment KnowledgeData AnalysisMS ExcelMS WordProblem-solvingAttention to DetailCommunication SkillsTeam Collaboration

Required

A minimum of 6+ years (AA) or 3+ years (BA or BS) in Chemistry or Biological Sciences or related discipline with laboratory work directly applicable to duties

Strong verbal and written communication skills

Ability to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices

Able to carry out experiments following established guidelines and summarize results accurately

Demonstrate problem-solving and troubleshooting skills

Knowledge of a variety of lab equipment and their operation