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California State University-San Bernardino · 1 day ago

Confidential Administrative Support (Confidential Administrative Support II), Human Resources Division

San Bernardino, CA

Contract

Onsite

Mid, Senior Level

$5,607/mo - $6,667/mo

3+ years exp

California State University-San Bernardino is seeking a Lead HR Representative to provide high-level administrative and technical support to the Division of Human Resources. The role involves managing HR operations, supporting leadership, and ensuring compliance with relevant laws and policies.

Higher EducationProfessional Services

No H1B

Responsibilities

Coordinate and manage union-related personnel file requests in compliance with collective bargaining and legal requirements

Maintain and safeguard confidential HR records, including grievances, complaints, and disciplinary actions

Support grievance and labor relations processes by preparing documentation, correspondence, and case files

Respond to escalated HR inquiries for the Executive Director related to classification, compensation, and compliance

Develop and maintain compliant training materials and executive communications impacting labor relations and regulations

Track, file, and fulfill grievance, bargaining, and legal information requests; maintain official personnel files and support audits and records retention

Serve as functional lead and subject matter expert for onboarding, ensuring compliance with CSU, state, and federal requirements; partner with Employment Services as program ambassador

Provide lead direction for HR front office and onboarding staff and student assistants by planning workflows, coordinating schedules, and ensuring timely, accurate support

Assign and prioritize tasks, provide clear procedural guidance, and monitor work quality to maintain HR standards

Train and orient employees on unit procedures, systems, and customer service protocols to ensure consistent performance

Offer ongoing coaching, constructive feedback, and performance guidance to support employee development and operational excellence

Participate in hiring processes by providing input on candidate selection

Contribute to performance evaluations by assessing work quality, strengths, improvement areas, and overall effectiveness

Lead and oversee onboarding processes using CSU Recruit/Onboarding and Tracker I-9, ensuring accurate documentation and policy compliance

Develop, update, and deliver onboarding protocols, materials, and training; facilitate virtual and in-person onboarding sessions

Resolve complex onboarding issues related to eligibility, background checks, system access, and policy interpretation; advise HR partners and hiring managers

Maintain onboarding resources and analyze metrics to recommend process improvements and ensure CHRS readiness

Lead offboarding and separation processes, including compliance reporting, access coordination, and I-9 reverification

Administer the Volunteer Program, ensuring background checks, policy adherence, and appropriate system access

Lead HR front desk and daily operations; develop SOPs, improve workflows, and serve as primary contact for complex HR inquiries

Serve as campus liaison for absence management and maintain HR communication platforms for accuracy and continuity

Support HR leadership with special projects, audits, and process improvements; provide lead direction, training, and guidance to staff and student assistants

Perform other HR-related duties as assigned in accordance with classification standards

Complete all required and compliance trainings by established deadlines

Assist with planning and coordinating HR programs and events

Qualification

Human ResourcesPublic AdministrationOnboardingCompliance ManagementData AnalysisMicrosoft OfficeTraining DevelopmentAdobe SoftwareCustomer ServiceConflict ResolutionTime ManagementTeam LeadershipCommunication Skills

Required

Equivalent to a Bachelor's degree in Business Administration, Human Resources, Public Administration, or related field

A minimum of three (3) years of progressively responsible administrative work experience with a foundational understanding of public administration principles, practices, and methods

Demonstrate advanced knowledge of public/business administration, operations, and fiscal management

Analyze data, operations, and systems to develop recommendations and policies

Develop strategic solutions and handle sensitive situations with consultative skills

Prioritize tasks, manage deadlines, and independently handle multiple projects

Effectively present ideas, facilitate consensus, and interact with faculty, staff, students, and external partners

Exhibit strong critical thinking, problem-solving, research, and conflict resolution skills

Maintain confidentiality and ensure compliance with state and federal employment and education laws

Proficient in office software and equipment (e.g., Microsoft Office, Zoom, LMS, Adobe, Google Drive)

Perform administrative, technical, and analytical duties using independent judgment and policy interpretation

Provide lead direction to support staff and apply expertise to complex programs and administrative specialties

Organize work, apply budget policies, compile and present reports, and establish effective working relationships

Preferred

Skilled in data analytics with the ability to track, analyze, and report metrics clearly

Experienced in using online courseware to develop communications and presentations

Foster positive, cooperative, and productive teamwork, building effective relationships across diverse populations

Excellent verbal and written communication skills, with strong command of grammar, spelling, and punctuation

Interpret, communicate, and apply policies and procedures effectively

Maintain a high degree of confidentiality

Strong organizational and time management skills; able to prioritize and manage multiple assignments under minimal supervision

Quick to learn and navigate University infrastructure, policies, and procedures

Flexible, proactive, and resourceful problem-solver with sound judgment and initiative

Customer-oriented and service-focused, with experience in educational/institutional environments

Proficient in Adobe Sign, Canva, Canvas, Cherwell, Concur, CSULearn, Drupal, Tracker I-9, LinkedIn Learning, Microsoft Teams, OnBase, OneDrive, PeopleSoft/CHRS, Smartsheet, Zoom, and MS Office (Outlook, Excel, Word, PowerPoint)