Globe Life · 1 day ago
SVP, Operational Strategy & Process Transformation (Hybrid)
Federal Way, WA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expGlobe Life is committed to empowering employees and fostering a caring and innovative culture. The SVP, Operational Strategy & Process Transformation will lead enterprise process improvement initiatives to enhance operational effectiveness and efficiency, working closely with senior leaders and managing a team of business analysts.
Financial ServicesInsurance
Responsibilities
Enterprise Process Standardization: Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration
Operating Model Development: Partner with business leaders to define forward-looking administrative models for Underwriting, New Business, and Sales Administration with 1-, 3- and 5-year horizons. Provide advisory input and help drive adoption of changes
Systems & Application Alignment: Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points
Continuous Improvement Leadership: Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements
Technology Use Cases: Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration
Cross-Functional Collaboration: Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency
Project & Portfolio Management: Establish and mature project identification, tracking, cost/benefit analysis, and postmortem reviews. Ensure project benefits are realized
Change Management: Lead change initiatives, engaging stakeholders and driving adoption of new processes and tools
Performance Measurement: Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data-driven decision making
Executive Advisory: Provide recommendations and insights to senior leadership on process improvement initiatives and transformation efforts
Team Leadership: Directly manage 2–3 business analysts, setting priorities, mentoring, and ensuring quality deliverables
Budget Management: Develop business cases and cost/benefit analyses for transformational projects. Manage approved project budgets, ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets
Qualification
Required
Bachelor's degree required; advanced degree preferred (MBA, MS)
10+ years in process improvement, operational excellence, or project management roles within insurance or related industries
5+ years of demonstrated ability to lead cross-functional initiatives and manage small team
Strategic and systems thinking with ability to drive alignment across functions
Strong communication and presentation skills to senior audiences
Proficiency in continuous improvement and change management methodologies
Data-driven decision-making and KPI development
Ability to lead a small professional team while influencing broader enterprise initiatives
Strong understanding of mainframe systems, enterprise applications, and cross-platform process integration
Strong understanding of transformational technologies and industry best practices within the US Insurance market
Proven track record in continuous improvement methodologies and change management practices
Exceptional stakeholder management, communication, and influence skills across all organizational levels
Reliable and predictable attendance of your assigned shift
Ability to work designated hours based on the position specifications
Preferred
Advanced degree preferred (MBA, MS)
Relevant certifications (Lean Six Sigma Black Belt, PMP) preferred
Benefits
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-10-29
Company data provided by crunchbase