Anthropic · 1 week ago
Customer Trust Lead
San Francisco, CA | New York City, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$270K/yr - $270K/yr
8+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. The Customer Trust Lead will build and scale the Customer Trust function, establishing processes and managing customer security assessments to ensure compliance with security requirements.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Build and scale Anthropic's Customer Trust function, establishing processes, tooling, and team structure to support enterprise customer requirements
Experiment with and implement automation solutions to streamline customer due diligence, improve response times, and scale operations as customer volume grows
Establish and lead the Customer Audit function, creating scalable processes to efficiently manage incoming customer security assessments, audits, and contract reviews
Define metrics and reporting frameworks to track team performance, customer satisfaction, and operational efficiency
Understand how Anthropic's security and privacy capabilities across major cloud platforms implement common frameworks (e.g., NIST 800-53, NIST 800-171, ISO 27001, ISO 27701, CSA CCM, and SOC 2)
Qualification
Required
Have 8+ years of progressive experience in compliance, audit, and customer trust roles, with direct ownership of building or scaling customer-facing security operations from early-stage through high-growth
Have strong customer-facing expertise with proven success managing security audits, questionnaires, and building trust with enterprise customers
Are entrepreneurial with strong operational instincts — you identify broken processes, envision scalable solutions, and implement the right tools to maximize efficiency without sacrificing quality
Have managed high volumes of customer security requests in cloud-native, multi-cloud environments and understand what 'good' looks like at scale
Are comfortable organizing delegated workstreams across diverse teams and managing time-bounded deliverables
Have worked with Revenue Operations or Deal Desk teams in scaling sales programs with a focus on security and safety
We require at least a Bachelor's degree in a related field or equivalent experience
Preferred
Have worked in AI/ML companies and understand unique security considerations for model development and deployment
Bring experience from high-growth technology companies managing rapid compliance expansion
Bring experience implementing trust automation platforms or building internal automation for questionnaire management
Possess relevant certifications (CISA, CRISC, CISM, CISSP, or ISO 27001 Lead Auditor/Implementer)
Benefits
Equity
Benefits
Incentive compensation
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
StreetInsider.com
2026-01-18
2026-01-18
2026-01-18
Company data provided by crunchbase