BoardRoom magazine · 2 weeks ago
Director of Clubhouse Operations Cosmos Club
Washington, DC
Full-time
Onsite
Lead/Staff, Director/Executive
$140K/yr - $170K/yr
5+ years expCosmos Club is a prestigious social club located in Washington, D.C., seeking a Director of Clubhouse Operations to enhance member experiences through effective leadership and operational excellence. The role involves overseeing daily functions across multiple departments, fostering a strong service culture, and collaborating with the Senior Management Team to improve operational efficiency and member engagement.
Publishing
Responsibilities
Oversee the daily functions of multiple key departments, including Membership, Engineering, Housekeeping, Front Desk, Member and Guest Relations, and Member Services, ensuring seamless, high-quality operations across the Club
Maintain a welcoming and well-maintained environment across all areas of the Club, from public spaces and guest rooms to the fitness center, and work closely with housekeeping, engineering, and vendor teams to uphold cleanliness, functionality, safety, and brand standards
Recruit, train, and motivate staff while reinforcing performance expectations, compliance standards, and a strong service culture
Manage payroll for their teams, collaborate on departmental budgeting and capital needs, and support proactive planning for repairs, improvements, and renovations
Lead by example in member engagement by resolving concerns, overseeing guest room quality, checking events when needed, and serving as a highly visible point of contact throughout the Club
Contribute to short- and long-term operational strategy as part of the Senior Management Team
Coordinate with leaders across the Club to improve efficiency, maintain standard operating procedures, ensure regulatory and safety compliance, and support initiatives that enhance both the employee and member experience
Provide communication support, inventory oversight, emergency action planning, collaboration with local authorities when needed, and assistance with staff culture-building efforts such as meetings, recognition activities, and professional development
Listen, observe, and actively engage to gain a deep understanding of what makes the Cosmos Club such a special and distinctive place
Conduct a comprehensive review of current clubhouse operations to identify opportunities to strengthen efficiency and elevate service delivery
Prioritize exceptional service as the foundation for an elevated member experience, focusing on service consistency and responsiveness to member feedback
Assess and review existing technology platforms, partnering with the team to identify opportunities that enhance operational efficiency and elevate high-touch, personalized service
Partner closely with the GM and Senior Team to understand the Club’s capital projects and long-term vision
Support long-term organizational stability by proactively approaching succession planning, leadership development, and employee retention
Be an active, collaborative contributor within the Senior Team while championing a culture of learning, professional development, and staff growth
Assess and enhance training programs to reinforce and elevate service standards and set clear expectations creating a culture of accountability
Collaborate with the Senior Team to thoughtfully prepare for and celebrate the Cosmos Club’s 150th anniversary in 2028
Qualification
Required
Ideally, a minimum of five to seven years of progressive leadership experience in a high-caliber, multi-outlet environment, such as a hotel, resort, private club, or corporate food and beverage operation
Candidates with backgrounds in other areas of the hospitality industry will be considered, provided they demonstrate a relationship-driven approach over a transactional one, verifiable through current and past professional success
A proven track record of building and maintaining strong relationships with both members and team members, where members' needs are prioritized, coupled with an intuitive mentoring style that encourages staff development and advancement
Evidence of a supportive leadership approach that emphasizes employee growth, high morale, and a strong, team-oriented culture
Commitment to delivering a consistently first-class member experience through strategic foresight, problem-solving, and attention to detail in all aspects of Clubhouse Operations
Demonstrate exceptional organizational and interpersonal skills, with high emotional intelligence, warmth, and approachability that reflect genuine hospitality
Bring executive presence and diplomatic communication to interactions with members, staff, and leadership alike
Preferred
A bachelor's degree is preferred, with a focus on Hospitality Management
Industry certifications such as CCM are encouraged but not required
Benefits
Excellent bonus and benefits package
Association membership
Company
BoardRoom magazine
BoardRoom magazine is the only publication of its kind designed to educate the board, owners & GMs of private country clubs.
2-10 employees
Funding
Current Stage
Early StageRecent News
Business Journal Daily | The Youngstown Publishing Company
2025-11-04
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