GamblingCareers.com · 2 months ago
Senior Account Manager
Lansing, MI
Contract
Onsite
Senior Level, Lead/Staff
$133K/yr - $247K/yr
10+ years expGamblingCareers.com is seeking a Senior Account Manager to maintain vendor relationships and serve as the primary contact for the iLottery program. The role focuses on driving customer success, competitive market strategies, and managing customer contracts and support issues while leading initiatives to enhance customer experience.
Casino
No H1B
Responsibilities
Nurture and uphold positive relationships with the Lottery and other vendors
Serve as the daily point of contact for customer interactions, ensuring satisfaction and long-term partnership
Develop and implement a joint success plan with the Lottery to meet and exceed customer goals and objectives
Lead initiatives to ensure the successful delivery of products and services, aligning with customer expectations and business objectives
Lead the collaboration with the entire iLottery team, the Lottery and other vendor partners
Drive competitive market strategy where indicated, staying ahead of industry trends and competitors
Coordinate all aspects of customer contracts and ensure fulfillment of service level agreements (SLAs)
Proactively manage, measure, and track customer support issues, ensuring timely and effective resolution
Collaborate with internal teams to address and solve customer challenges, enhancing overall customer experience
Provide actionable insights and recommendations for business performance enhancements based on customer feedback and market analysis
Continuously seek opportunities to improve processes and strategies to better serve customers
Document and share guidelines with the team and the broader customer organization
Nurture a culture of knowledge sharing and continuous improvement within the customer success team
Qualification
Required
10+ years of account management experience and a bachelor's degree or equivalent experience in business, Marketing, or a related field
3+ years of leading an iLottery team, the Lottery and other vendor partnerships for account management relationships
Strong leadership and relationship-building skills
Excellent communication and problem-solving abilities
Ability to handle multiple priorities and work effectively in a fast-paced environment
Experience with contract management and understanding of SLAs
Understanding of market dynamics and current industry trends
Benefits
Health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase