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Apex Systems · 1 day ago

IT Service Desk Analyst II

Orlando, FL

Full-time

Hybrid

Mid Level

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an IT Service Desk Analyst II to provide higher level IT support to users, ensuring timely resolution of IT issues and conducting user training on corporate IT devices and software.

Human ResourcesInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Provides higher level IT support to remote (work-from-home), local, and remote offices workers

The Service Desk takes calls/emails, incidents directly from users and ensures all IT issues are resolved in a timely manner

Works directly, as part of a global service desk team, to provide technical advice and guidance to end users

Conducts appropriate user training for all corporate provided IT devices (VDI, laptops & mobile devices) and Group IT software so users have the IT resources needed to perform their work effectively

Solves infrequently occurring problems based on existing precedents or procedures

Completes work with limited degree of supervision while supporting Group and local IT initiatives but receives direction from managers and more experienced engineers

Qualification

IT supportTechnical adviceUser trainingVDI supportRemote supportProblem-solvingCollaborationCommunication

Required

Provides higher level IT support to remote (work-from-home), local, and remote offices workers

The Service Desk takes calls/emails, incidents directly from users and ensures all IT issues are resolved in a timely manner

Works directly, as part of a global service desk team, to provide technical advice and guidance to end users

Conducts appropriate user training for all corporate provided IT devices (VDI, laptops & mobile devices) and Group IT software so users have the IT resources needed to perform their work effectively

Solves infrequently occurring problems based on existing precedents or procedures

Completes work with limited degree of supervision while supporting Group and local IT initiatives but receives direction from managers and more experienced engineers

This role will be required to report into the Orlando office 1-2 days per week

Benefits

Health

Dental

Vision

Life Insurance; Short Term Disability

Hospitalization Coverage

Direct Deposit

Weekly Pay Periods

Training and Development Programs

401k

Referral Program

ESPP (employee stock purchase program)

HSA (Health Savings Account on the HDHP plan)

SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Corporate discount savings program

Other discounts

Company

Apex Systems

Glassdoor3.8

Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.

Founded in 1995

Richmond, Virginia, USA

1001-5000 employees

https://www.apexsystems.com

H1B Sponsorship

Apex Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (21)

2023 (35)

2022 (26)

2021 (29)

2020 (38)