Banner Health · 1 day ago
Scheduling Specialist
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$18.38/hr - $27.57/hr
2+ years expBanner Health is a nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine. The Scheduling Specialist will coordinate the scheduling of appointments for physicians and manage necessary authorizations, pre-certifications, and referrals while providing excellent customer service to patients and staff.
Health CareInsuranceNon Profit
Responsibilities
Provides customer service for patients, families, hospital scheduling departments, and other physician’s offices. Acts as a resource to resolve room availability conflicts
Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges
Schedules and re-schedules patients as necessary. Confirms patient’s appointments for the following days and informs patients of physician’s orders or special instructions prior to appointment or procedure
Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system
Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary
May have supervisory accountability and/or provide direction to support staff
This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff
Qualification
Required
High school diploma/GED or equivalent working knowledge
2 years of scheduling experience in a physician's office or hospital
Excellent communication skills
Excellent organizational skills
Excellent problem-solving skills
Proficient with commonly used office software
Ability to use software typically used for medical practice management and scheduling
Preferred
Knowledge of ICD-9, CPT, and HCPCS coding
Sound working knowledge of various types of insurance plans and/or worker's compensation
Bi-lingual in Spanish
Company
Banner Health
Banner Health operates as a nonprofit health care system in the United States. The company offers hospital care, home care, hospice care,
10001+ employees
H1B Sponsorship
Banner Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (70)
2023 (35)
2022 (47)
2021 (51)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Diane and Bruce Halle Foundation
2025-10-24Grant
Leadership Team
Andy Kramer Petersen
President & CEO Banner Health Foundation
Brian P. Kellar
Chief Executive Officer
Recent News
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