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Pine Services Group · 23 hours ago

Sr. Director of Service Delivery Operations

Orlando, FL

Full-time

Onsite

Director/Executive

$100K/yr - $135K/yr

Pine Services Group is seeking a Sr. Director of Service Delivery Operations to oversee all delivery operations for their IT Managed Services offerings. This role is responsible for ensuring operational excellence, profitability, and scalability across the company's managed services by leading service operations and optimizing resource allocation.

Enterprise SoftwareSoftware

Responsibilities

Own end-to-end service delivery across all technical and professional services teams, ensuring consistent SLA performance, capacity alignment, and seamless execution of company strategy

Design, standardize, and continuously improve scalable operational frameworks, leveraging automation, data, and cross-functional alignment to drive efficiency and growth

Lead and develop high-performing service delivery leaders, fostering a culture of accountability, collaboration, and continuous professional growth

Drive operational financial performance by owning service delivery P&L, ensuring margin and utilization targets are met, and using KPIs to guide data-driven decisions

Partner with executive leadership to align technology, operations, and company strategy while actively contributing to enterprise-level planning and execution

Qualification

Operational ExcellenceProcess OptimizationFinancial AcumenPeople LeadershipKPI ManagementCultural TransformationCross-Functional Collaboration

Required

Own end-to-end service delivery across all technical and professional services teams, ensuring consistent SLA performance, capacity alignment, and seamless execution of company strategy

Design, standardize, and continuously improve scalable operational frameworks, leveraging automation, data, and cross-functional alignment to drive efficiency and growth

Lead and develop high-performing service delivery leaders, fostering a culture of accountability, collaboration, and continuous professional growth

Drive operational financial performance by owning service delivery P&L, ensuring margin and utilization targets are met, and using KPIs to guide data-driven decisions

Partner with executive leadership to align technology, operations, and company strategy while actively contributing to enterprise-level planning and execution

Proven success in leading cross functional teams

Strong knowledge of IT MSP service delivery KPIs

Demonstrated ability to scale processes and drive operational efficiency

Excellent leadership, coaching, and people management skills

Strong financial acumen (P&L, utilization, KPI management)

Experience leading cultural transformation and building accountability-driven teams