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Wildhorse Resort & Casino · 1 day ago

Slot Shift Manager

Pendleton, OR

Full-time

Onsite

Mid, Senior Level

$45K/yr - $85K/yr

3+ years exp

Wildhorse Resort & Casino is seeking a Slot Shift Manager responsible for supervising and enhancing the performance of the slot department during assigned shifts. The role involves overseeing staffing, slot machine operations, guest services, and ensuring compliance with gaming regulations while maintaining exceptional customer satisfaction.

CasinoLeisureResorts

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deliver exceptional customer satisfaction through prompt, efficient, and friendly service

Lead and develop team members by overseeing recruitment, onboarding, performance evaluations, coaching, scheduling, and professional growth opportunities

Participation and development of a tribal member workforce

Enforce compliance and operational standards by ensuring adherence to tribal-state gaming compacts, tribal ordinances, internal controls, personnel policies, data privacy regulations (e.g., General Data Protection Regulation equivalents), and departmental protocols, including regular audits and updates to reflect legal changes

Uphold tribal gaming regulations by monitoring operations for compliance with specific tribal laws, reporting requirements, and sovereignty-based guidelines, including coordination with tribal regulatory bodies to address any issues

Monitor gaming floor operations for irregularities, using surveillance tools and data analytics to detect and address potential issues involving guests or staff promptly and fairly

Oversee jackpot verification and payouts by confirming accuracy of documentation, secure fund transfers, and compliance with anti-money laundering (AML) standards, leveraging digital verification tools for efficiency

Address variances and procedural issues by reviewing staff performance metrics, providing corrective feedback, and implementing accountability measures to maintain operational integrity and prevent fraud

Promote effective communication and collaboration across teams through regular meetings, digital platforms (e.g., Microsoft Teams), and cross-functional training

Maintain operational awareness by analyzing daily reports, logs, progressive metrics, and key performance indicators (KPIs) using data visualization tools to inform real-time decision-making

Resolve guest concerns professionally by employing de-escalation techniques, empathy-driven approaches, and follow-up protocols to enhance guest loyalty and satisfaction

Authorize comps and amenities under established guidelines, incorporating data on guest behavior to personalize offerings while promoting responsible gaming practices

Support promotions and events by assisting the marketing department as needed with shift activities such as tournaments and initiatives, while encouraging a marketing-forward mindset among staff

Prioritize health and safety by always maintaining vigilance for the well-being of guests and employees, including identifying and addressing trip hazards, properly stanchioning off work areas, carefully handling bio-hazard incidents, overseeing the safe handling of equipment, and enforcing health protocols like sanitation

Champion internal service excellence through courteous and respectful interactions

Engage in professional development by attending required meetings, trainings, and industry webinars on topics like cybersecurity, responsible gaming, and emerging technologies

Ensure that the operation of equipment, tools, and materials is handled safely

Perform other duties as assigned, adapting to evolving business needs while upholding ethical standards and work-life balance considerations

Qualification

Slot operations experienceSupervisory experienceCustomer service skillsData analyticsGaming Management CertificateMicrosoft WordMicrosoft ExcelEffective communication