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Silencer Central · 1 day ago

FFL Location Manager

Burke, VA

Full-time

Onsite

New Grad, Entry Level

Silencer Central is committed to customer-oriented service and operational excellence. The Location Manager will ensure compliance with state and federal regulations while managing shipping, receiving, and documentation processes to maintain operational integrity and customer satisfaction.

E-CommerceMilitaryRetail

Responsibilities

Receive packages, verify accompanying documents, and accurately record data in compliance management software

Prepare and dispatch packages following Silencer Central's established procedures and quality standards

Ensure that all required paperwork is completed within the required timeframes

Physically and digitally receive all incoming packages within the required timeframes

Serve as the final checkpoint in compliance, verifying the accuracy of data and ensuring that serialized products are transferred according to all applicable laws

Coordinate with the Field Operations Support team to report and resolve any lost or misplaced packages, ensuring compliance with ATF reporting requirements under federal law

Maintain precise records of all documentation to support compliance and operational integrity

Each location will have two staff members—a Primary and a Secondary Location Manager

The Primary Location Manager will oversee daily operations and source the secondary location manager

The Secondary Location Manager will provide backup coverage as needed to ensure continued operations

Be available for scheduled deliveries and pick-ups from the courier

Scheduling can be adjusted based on the Location Manager’s availability, provided the courier is available during the selected time

Work schedule is flexible, but reliability is critical—the Location Manager must be present when packages arrive and when they are picked up by the courier or able to promptly travel to a UPS store for pick up and shipping

Collaborate with the Field Operations Support team to ensure adherence to all state, federal, and company-specific regulations and codes of conduct

Provide timely and effective communication with the Field Operations Support team

Report any quality issues related to products, packaging, or documentation promptly for resolution

Participate in training sessions led by Silencer Central’s Compliance team and the company

Attend required meetings to enhance job performance and stay updated on compliance best practices

Qualification

Compliance managementAttention to detailComputer literacyOrganizational skillsEffective communicationProblem-solvingWork ethicConfidentialityTeam collaboration

Required

Strong computer literacy and proficiency in modern software applications, with the ability to quickly adapt to new systems and tools

Excellent attention to detail to accurately handle documentation and data integrity

Must be highly reliable and able to commit to being on-site for scheduled package deliveries and pick-ups or travel to a UPS store for pick up and shipment

Strong organizational skills to track shipments and maintain compliance records

Effective written and verbal communication skills for interacting with company staff and management

Ability to problem-solve shipping, receiving, and compliance issues with urgency and professionalism

Ability to work independently while collaborating effectively with a team

Commitment to maintaining confidentiality when handling sensitive information and compliance data

Willingness to continuously learn and adapt to changes in compliance regulations and best practices