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5G Communications · 22 hours ago

First Line IT Support – High Wycombe

City of Washington County, DC

Full-time

Hybrid

Entry Level

£21K/yr - £24K/yr

1+ years exp

5G Communications is a well-known supplier of B2B telecommunications technology in the UK. They are seeking a First Line IT Support professional to provide seamless IT support for both internal and external clients, resolving issues via a ticket-based system.

BroadcastingCloud ComputingTelecommunications

Responsibilities

Remote IT Telephone Support for customers

Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access

Provide remote support using any industry accepted remote support software

Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services

Adherence to a call logging process

Password resets/mail routing/new accounts etc

Logging customer queries and meeting SLA’s

Updating existing tickets with SLA time

Remote IT Maintenance for customers

Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice

Scheduled Server maintenance

Onsite IT Support for customer

Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers

Onsite Project installation work

Escalate when needed to in accordance with SLA

Qualification

Desktop Support experienceWindows Desktop Operating SystemsMicrosoft Office ApplicationsBasic Networking knowledgeBasic Experience with Windows ServerRemote IT Telephone SupportWillingness to learnFluency in English

Required

Minimum of 1 years in a Desktop Support environment

Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC

Basic Experience with Windows Server Operating Systems

Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)

Basic Networking knowledge ex (DHCP, DNS)

Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre

Basic Experience with Enterprise Antivirus packages

Basic Experience Backup management