Apex Systems · 5 days ago
Senior Production Control Engineer (3rd shift)
United States
Full-time
Remote
Senior Level, Lead/Staff
$35/hr - $45/hr
8+ years expApex Systems is hiring for a Senior Production Control Engineer for a major Healthcare company. This role involves continuous monitoring of the client’s application and infrastructure environment, leading a team of monitoring analysts, and acting as a key point of contact during incidents and outages.
Human ResourcesInformation TechnologyRecruiting
No H1B
Responsibilities
Oversee and guide a team of 6 - 8 monitoring contractors, ensuring all activities follow established processes and procedures
Monitor application and infrastructure systems using enterprise tools to detect and respond to alerts in real time
Perform initial triage and investigation of alerts to determine root causes and escalate appropriately
Participate in and potentially lead Major Incident Calls, coordinating with technical teams to resolve issues efficiently
Communicate effectively with senior leadership and stakeholders regarding incident impact, user disruption, and resolution progress
Collaborate with engineering and operations teams to improve monitoring coverage, alert quality, and process efficiency
Maintain detailed documentation of incidents, actions taken, and follow-up activities
Qualification
Required
8+ years
Bachelor's degree in a relevant field
Experience with enterprise monitoring platforms: Dynatrace, SolarWinds, Splunk
Expertise in incident triage, prioritization, and escalation
Familiarity with ITIL-based processes and Major Incident Management best practices
Experience working with ticketing and workflow in Service now
Understanding of change and problem management processes
Communication skills (verbal and written)
Team Player that is accountable, leads by example
Detail oriented
Critical thinker
Benefits
Medical
Dental
Vision
Life
Disability
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Certification prep
Library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
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