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CareFirst BlueCross BlueShield · 1 day ago

Business Intelligence Analyst (Remote)

United States

Full-time

Remote

Mid Level

$69K/yr - $137K/yr

3+ years exp

CareFirst BlueCross BlueShield is seeking a Business Intelligence Analyst to support the modernization and redesign of the utilization management department. This role involves utilizing data analytics to develop operational dashboards and generate insights for business decision-making.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Provides healthcare analytics support to generate insights in the form of dashboards, metrics, or reports for UM related solutions

Operates as a thought partner with business leads to perform both proactive and reactive analysis for key stakeholders and derives insights between key metrics and their drivers

Develops meaningful reports and analysis for the UM leadership team, team members and related stakeholders and presents on findings

Monitors key performance indicators and balanced scorecards to aid in improved decision-making

Supports infrastructure that fosters analytical rigor and develops models and tools that drive healthcare strategy

Qualification

PowerBIData analyticsBusiness intelligence toolsDashboard creationHealthcare analyticsCertified Business Intelligence ProfessionalCertified Business Analysis ProfessionalCollaborationCommunicationCritical thinking

Required

Bachelor's Degree in Statistics, Mathematics, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

3 years experience with business intelligence tools, data analytics and/or database management systems

Ability to translate technical complexities to key business stakeholders

Ability to learn and understand all areas of operations within the organization

Ability to think creatively and critically and thrive in a fast-paced environment

Proficient in business intelligence software, such as PowerBI, Qlik, or Tableau

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Preferred

Certified Business Intelligence Professional or Certified Business Analysis Professional (CBAP)

Experience creating dashboards to support internal productivity reporting and external KPI reporting

Knowledge of utilization management from a payer perspective is preferred

Understanding of utilization management processes and industry standards is helpful as this role will lead the creation of operational dashboards in PowerBI to support data driven decision making for the business leadership team

Experience in creating dashboards and ensuring accurate reliable data in to be used daily for operations and for reporting out important measures to show the value of our UM product for both internal and external stakeholders

Overall technical knowledge and understanding of Guiding Care, Facets, and other key systems is helpful

Ability to collaborate with peers, clinical, clinical support, medical director, and other levels while ensuring alignment with department and organizational goals is crucial to be successful