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The Hartford · 1 day ago

Claim Consultant - Complex Claims Unit

Lake Mary, FL

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $127K/yr

5+ years exp

The Hartford is a prominent insurance company dedicated to making a difference. They are seeking a Claims Consultant to manage a caseload of complex construction claims, requiring analytical skills and experience in litigation and claims management.

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Responsibilities

Managing a caseload of litigated and non-litigated construction claims under commercial general liability policies

Conducting investigations and analyzing and evaluating the information learned

Making coverage determinations and communicating written position(s) to insureds and other required parties

Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment

Presenting cases to management for expense or indemnity reserve authority above established authority levels

Developing and implementing resolution strategies to achieve high quality outcomes

Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review

Attending trials and mediations, as necessary

Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives

Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc

Working with business partners to evaluate and address claim trends and developments

Addressing inquiries from agents and policyholders and providing superior customer service

Qualification

Complex claims handlingLitigation managementConstruction defect claimsAnalytical skillsCommunication skillsNegotiation skillsCustomer serviceInterpersonal skillsStrategic thinking

Required

Bachelor's degree preferred, law degree a plus or commensurate experience

Minimum of five years handling complex litigated construction defect and property damage matters

High level of discipline, results-oriented and able to focus on bottom line results

Superior analytical ability and organizational skills

Excellent oral and written communication skills

Excellent strategic thinking ability and execution skills

Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws

Full command of damages issues relative to high value construction defect and property damage claims

Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity

Ability to communicate thoughts clearly and concisely, and to influence and persuade others

Superior interpersonal skills

Ability to exceed expectations and influence others to do the same