CoinTracker · 1 day ago
Senior User Researcher
United States
Full-time
Remote
Senior Level
$140K/yr - $175K/yr
5+ years expCoinTracker is a company focused on making cryptocurrency portfolio tracking and tax compliance simple. They are seeking a Senior User Researcher to scale their research impact by conducting strategic research and building systems that democratize insights for the product organization.
BlockchainComplianceCryptocurrencyFinancial ServicesFinTechSoftware
Responsibilities
Conduct strategic research initiatives that shape company direction
Partner with product teams on high-stakes decisions requiring research evidence
Synthesize insights across all customer touchpoints monthly
Present findings to executive team when needed
Build and evolve research roadmap aligned with company OKRs
Build and maintain research repository and insight management system
Create research templates and playbooks for common study types
Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
Manage research tools and participant recruitment infrastructure
Measure and improve research velocity and impact metrics
Qualification
Required
5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
Impact: Demonstrated ability to drive business impact through research and systems
Mission alignment: Passionate about making crypto/fintech accessible to everyone
Trust: Intellectual honesty, low ego, challenges assumptions constructively
Communication: Translates complex findings into actionable insights for all audiences
Preferred
Fintech/crypto or DeFi experience is a strong plus
Benefits
Equity in CoinTracker
Medical
Dental
Vision
401(k)
Life insurance
PTO
Company
CoinTracker
CoinTracker is the gold standard in cryptocurrency portfolio tracking and tax compliance.
51-200 employees
H1B Sponsorship
CoinTracker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$101.62MKey Investors
AccelInitialized CapitalY Combinator
2022-01-27Series A· $100M
2018-04-10Seed· $1.5M
2018-02-15Pre Seed· $0.12M
Leadership Team
Jon Lerner
Co-Founder, CEO
Chandan Lodha
Co-Founder
Recent News
2025-12-03
2025-11-04
Company data provided by crunchbase