Diverse Lynx · 1 day ago
Call Center Customer Service Representative
Bronx, NY
Full-time
Onsite
Entry Level
$25/hr - $32/hr
2+ years expDiverse Lynx is seeking a Call Center Customer Service Representative for New York City Health + Hospitals. The role involves serving as a key point of contact for payroll-related inquiries, requiring strong customer service skills and the ability to efficiently resolve issues using various payroll and HR systems.
Information Technology & Services
Responsibilities
Handle a high volume of inbound and/or outbound calls professionally 📞
Respond to payroll-related questions, discrepancies, and service requests
De-escalate escalated situations calmly and effectively
Research and resolve inquiries by navigating multiple internal systems
Clearly document all interactions and resolutions
Provide accurate information while maintaining confidentiality
Ensure timely follow-up and resolution to support customer satisfaction
Perform additional duties as assigned by management
Qualification
Required
High School Diploma or GED
Minimum 2 years of call center experience
Bilingual (facility-specific requirement)
Prior payroll or payroll support experience
Strong verbal and written communication skills
Excellent active listening and customer service skills
Proven problem-solving and analytical abilities
Intermediate to advanced proficiency in Microsoft Office applications (Outlook, Excel, Word)
Comfortable working in a fast-paced, high-volume call center environment
Company
Diverse Lynx
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sujata Varma
CEO
Recent News
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