OSF HealthCare · 1 day ago
Patient Financial Navigator I Outpatient
Peoria, IL
Full-time
Hybrid
Entry Level
$20.21/hr - $23.77/hr
1+ years expOSF HealthCare is dedicated to providing comprehensive support to its Mission Partners, and they are seeking a Patient Financial Navigator I for outpatient services. This role involves ensuring patients have accurate medical records and understanding their financial responsibilities, while providing education on payment options and assistance with billing inquiries.
Air TransportationEducationElectronic Health Record (EHR)Health CareMedicalTransportation
Responsibilities
The Patient Financial Navigator ensures that each patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which the patient understands the services they are receiving, their financial responsibilities for the services provided, and expectations of them pre and post service
Financial education will be provided to patients to provide clarity regarding their estimated out of pocket expenses and assistance with bill pay options
The Patient Financial Navigator is expected to be knowledgeable on payment alternatives, grants, programs, and any other type of assistance to educate and support the patient on their financial options
This involves determining a patient's payer source including, but not limited to, obtaining authorization from the payer which includes identifying if services need an authorization, referral, or pre-determination as well as if the procedure is a covered benefit, if the payer is out of network, and be able to assist the patient who has questions on an existing bill or invoice
They must be capable of communicating clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments
Qualification
Required
Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting
Excellent interpersonal and communication skills
Solid computer skills, including proficiency with Microsoft software
Strong analytical and problem solving skills, with the ability to be detail oriented
Preferred
Bachelor's Degree in Business Administration or Healthcare related field
Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or other community based background
Experience in medical billing, including working with insurance companies, third party administrators and collections with emphasis on customer phone contact
Advanced knowledge of CTP4, ICD 10, HCPCS and modifiers
Knowledge of medical terminology
Benefits
Comprehensive and market-competitive total rewards package
Benefits
Compensation
Recognition
Well-being offerings
Company
OSF HealthCare
OSF Healthcare is an air transportation company that offers helicopter air-medical transportation services.
Founded in 1877Peoria, Illinois, USA
10001+ employees
H1B Sponsorship
OSF HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (63)
2023 (71)
2022 (45)
2021 (38)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$1.5M2025-07-16Grant· $1.5M
Leadership Team
Kevin Fahey
Founder and Director
Recent News
HealthCareIT News
2025-12-03
2025-12-02
Company data provided by crunchbase