Ecumen · 22 hours ago
IT Support Specialist
Shoreview, MN
Full-time
Hybrid
Entry Level
$30/hr - $35/hr
2+ years expEcumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. The IT Support Specialist is responsible for ensuring the reliability, security, and efficiency of Ecumen’s technology infrastructure by providing technical support, managing IT assets, and supporting specialized applications.
Health CareHome Health CareMedical Device
Responsibilities
Provides technical support and troubleshooting for hardware, software, and network issues ensuring resolution of support tickets and minimal disruption to business operations
Manages user accounts and permissions across multiple enterprise systems, including mobile device management (MDM) configurations
Supports healthcare and operational systems including electronic health records and electronic medication administration records systems management, managed print services, and coordinates with vendors for backup workstation management and emergency configurations
Maintains inventory of all IT assets, including printers, workstations, and mobile devices, and oversee recycling coordination and remote sites
Configures and ships laptops, printers, phones, and iOS devices, and performs workstation builds to ensure timely deployment
Implements and monitors security measures such as antivirus, firewalls, and user access controls, and administer Security Awareness Training to maintain compliance with organizational standards
Administers software license and assignments and supports domain management and web hosting services
Participates in IT projects, recommends technology upgrades, contributes to process enhancements, and stays current on industry best practices and emerging technologies to improve organizational efficiency
Perform other duties as assigned
Qualification
Required
Ability to work in a hybrid environment with 2-3 days a week in our Shoreview, Minnesota office
Associate degree in business or technology-related field
Two years of experience in helpdesk or technical support role
Technical knowledge of industry-standard practices, including cloud computing, networking, and device management
Proficiency with Windows and iOS operating systems
Proficient with Microsoft Office Suite
Strong troubleshooting, problem-solving, and organizational skills
Excellent verbal and written communication and customer service skills
Ability to manage multiple priorities and meet deadlines independently and collaboratively
Preferred
Bachelor's degree in business or technology-related field
Experience with Microsoft Entra ID architecture and management
Familiarity with remote support tools and enterprise-level IT systems
Health care industry experience
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life & disability insurance
Paid time off benefits
A generous 6% 401(k) match
Other well-being resources
Company
Ecumen
Ecumen is a health care company located in Shoreview.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Roberts
CEO
Scott Bjerketvedt
Chief Financial Officer
Company data provided by crunchbase