PointClickCare · 1 day ago
Sr Application Engineer (Salesforce Agentforce AI)
United States
Full-time
Remote
Senior Level
$121K/yr - $135K/yr
5+ years expPointClickCare is a leading health tech company focused on delivering exceptional care through innovation. The Senior Application Engineer specializing in Salesforce Agentforce AI will architect and deliver AI agents and automations, enhancing system workflows and collaborating with teams to develop intelligent process automations.
Elder CareEnterprise SoftwareHealth CareSaaSSoftwareWeb Browsers
Responsibilities
Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents
Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others
Build test automations to improve QA efficiencies in QA for Salesforce and other applications
Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases
Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized
Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.)
Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing
Analyze, troubleshoot, and debug systems for standard issues
Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster
Create and maintain technical documentation for all builds and AI Agents produced
Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed
Perform other tasks and duties as assigned
Qualification
Required
Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources
Experience creating intelligent process automations using tools like Power Automate or others
Solid experience creating test automations for Salesforce and other platforms
Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc
Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.)
Proficient in DevOps processes and tools (e.g., Copado, AutoRabit)
Proficient in GITHUB and troubleshooting standard versioning and DevOps issues
Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions
Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT)
In-depth understanding of Salesforce data models, security, and governor limits
Excellent organization, critical-thinking and self-management skills
A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others
Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations
Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view
Proven experience as a great Intermediate Application Engineer
Certifications: Salesforce Certified Platform Developer I & II (required), Salesforce Advanced Administrator certification (required)
BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience)
Preferred
Salesforce Certified Agentforce Specialist
Salesforce Certified Application/Systems Architect (desired)
Experience building AI Agents on other AI Platforms
Experience being part teams that operated using the Product Operating Model
Experience working on a SaaS product
Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular
Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein
Experience working with AWS, Azure, or other cloud platforms
Experience working with Service-Oriented Architecture (SOA) and SaaS product development
Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization
Experience with on-call responsibilities for production-grade systems
Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)
Benefits
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
Company
PointClickCare
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.
1001-5000 employees
H1B Sponsorship
PointClickCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (11)
2023 (11)
2022 (17)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$229.98MKey Investors
Hellman & FriedmanDragoneer Investment GroupJMI Equity
2022-04-01Secondary Market
2021-01-06Private Equity
2018-02-28Private Equity· $144.91M
Leadership Team
Angelo Papatheodorou
Senior Vice President Of Sales
Terri Weckle
Senior Vice President and General Manager for Skilled Nursing
Recent News
Company data provided by crunchbase