Apply on Employer Site

Denver Health · 3 days ago

Patient Access Specialist - Specialty Clinics (PRN/ Intermittent)

Denver, CO

Part-time

Onsite

New Grad, Entry Level

$20/hr - $26.96/hr

0+ years exp

Denver Health is an integrated, high-quality academic health care system that serves as a mission-driven organization for the community. The Patient Access Specialist will be the first point of contact for patients and families, responsible for patient registration, verifying insurance coverage, and ensuring a positive patient experience across outpatient clinics.

Health CareHospitalMedical

Responsibilities

Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)

Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)

Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)

Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)

Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)

Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)

Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)

Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Qualification

Electronic Health Record (EHR)Insurance VerificationMicrosoft Office SuiteEpicOrganizationMulti-taskData entryEffective communicationProblem SolvingAttention to detailTeam collaboration